Customer Service Specialist to Valmet AB

We are looking for a talented newly graduated Mechanical Engineer to an entry level consultant assignment as a Customer Service Specialist at our customer Valmet AB. This is an exciting opportunity to join a global company for a consultant assignment with good opportunities of it turning into a permanent position.

You will be responsible for a variety of departmental functions, including order review, inquiry management and customer support and preparing quotations.

Are you a newly graduated Mechanical Engineer with an interest to join the pulp and paper industry, good mechanical and process knowledge and excellent administrative skills? Please don’t hesitate and submit your application today!



JOB DESCRIPTION

The Customer Service Specialist is responsible for a variety of departmental functions, including order review, inquiry management and customer support and preparing quotations for price book and miscellaneous requests.
You will belong to a team of 5 and will be placed at their office in Liljeholmen.

Responsibilities:

• Process inquiry requests for quotes.
• Maintain inquiry and order files.
• Order entry into the business system (Encompix)
• Review incoming orders and confirmations.
• Inform and update customers with information such as pricing, shipping dates, anticipated delays, and other additional information as requested.
• Route or relay orders to specified departments.
• Confer with production, sales, and shipping personnel to expedite or trace delayed shipments.
• Recommends merchandise or services to customers, prospective and current, by phone.
• Process and respond with resolution to customer complaints or inquiries.
• Provide regional center or mill visits to promote the existing product lines and services.
• Perform other related duties as may be reasonably assigned in the course of business.


QUALIFICATIONS

• Bachelor or Master degree of Mechanical Engineering or equivalent.
• Experience in the pulp and paper machinery or equipment field is a strong merit.
• Mechanical and process knowledge required.
• Ability to interpret technical data and resolve questions required.
• Ability to recognize potential sales or service opportunities during problem solving discussions.
• Ability to maintain composure and make competent decisions in difficult and stressful situations required.
• Ability to read and interpret manufacturing blueprints.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Demonstrated knowledge and experience with Microsoft Word and Excel required.
• Excellent verbal and written skills required. Fluency in English is mandatory. Ability to speak Swedish is a plus.

ABOUT VALMET

Valmet is the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Valmet’s vision is to become the global champion in serving its customers. Our more than 13,000 professionals around the world work close to our customers and are committed to moving our customers’ performance forward – every day.

The company has over 200 years of industrial history and was reborn through the demerger of the pulp, paper and power businesses from Metso Group in December 2013. Valmet’s net sales in 2019 were approximately EUR 3.5 billion.