Customer Service & Support Manager, Tobii Dynavox 

re you passionate about the impact of first-class customer support and order management on an organization and its customers? Are you a motivating leader who knows how to coach and empower a team? Would you like to use your expertise for a meaningful purpose? Then we’ve got the role for you…
Tobii Dynavox is seeking a Customer Service & Support Manager for our Eurow markets.
Tech with a purpose
Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live richer and more independent lives. Our assistive technology gives people a voice in entirely new and often game-changing ways. We have everything from design, research & development, production, customer service and support right here on-site, making it easier to get to the heart of our products and customers.
The day-to-day
As Customer Service & Support Manager, your primary goal is to lead your team in providing world class customer service and support to end users and resellers in Europe and the Rest of World (EUROW).
You will:
Manage and coach our amazing customer service team based in Stockholm and Sheffield UK, including Customer Service, Support and Order Management
Set clear objectives, evaluate progress and instill a culture with focus on teamwork, service excellence and ownership for resolving customer issues
Maintain and optimize operating policies, procedures, processes and systems
Develop and implement strategic plans and objectives to raise the overall business value
Develop and manage departmental budgets and forecasts
Build relationships with Sales Partners and service hubs
Collaborate with interdepartmental leaders and staff to meet organizational goals and objectives and represent the interests of the Customer Service, Support and Order Management team

Qualifications
To be successful in this role, we’re looking for someone with the following:
Experience in a customer service or technical support role withing hardware or software product
Solid experience from a manager’s position within customer support
Bachelor’s Degree in Business or a technical discipline
Proficiency in Microsoft Office Suite
Experience working with Salesforce or other CRM systems
Excellent communication and writing skills in English (Swedish is a plus)

Sound like you?
We believe that you are a person who likes to take ownership for your area of responsibility and thrives when you receive a lot of trust. You are self-motivated with high internal drive and know how to succeed together with your team. You have a coaching and empowering leadership style and are confident leading a successful team. To succeed in this role, we´re looking for someone who is customer care- oriented with a high desire to ensure every customer experience is positive.
Are You Our Next Tobiian?
Working at Tobii is like being in the heart of innovation. You get to work on unique and creative projects, together with passionate colleagues from around the world. Tobii brings a voice to people disabilities, helps us understand human behavior and revolutionizes the way we interact with technology. Life is short so we choose to spend it building high tech products that matter. What’s more, Tobii is consistently rated in the top 5 workplaces in Sweden. So if you want to build a company rather than just work for one, take pride in honest hard work, and want to perform freely in an open environment where you can be yourself, you’ll feel right at home.
Watch this video to learn more about us!
Next step
Please address your questions to Sanna Fridell and submit your resume through our website. Don’t wait - at Tobii we move quickly
Welcome!