Customer Service Swedish & Finnish

Ria Financial Services is the third-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). RIA is a global leader in remittances and is a recognized benchmark in both quality and reliability of the service it offers to general public.


We are looking for an enthusiastic Customer Service Representative to join our friendly team in Solna-Stockholm. In this role you would provide information to our customers about their transactions and resolve any queries they have. You will be speaking Swedish primarily, however, we expect you to provide support in Finnish and English as well. Your main responsibilities will include:


- Responding via telephone and email to questions/complaints from agents or final customers (senders or beneficiaries of money transfers), resolving any issues that arise.
- Modifying and correcting data from orders processed incorrectly.
- Maintaining constant communication with the correspondent (paying agent in country of destination) via telephone or email in order to resolve complaints.
- Managing together with the accounting department refunds from cancelled orders.


Qualifications
-Minimum studies required: high school completed.
- Good knowledge of MS Office and Internet Explorer.
-At least one year´s work experience in customer service or call center positions.
- Advanced level of Swedish, English and Finnish.
- Strong customer service orientation.
-Excellent communications skills (both oral and written).
- Team worker.
- Attention to details.


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