Customer Service Team Lead

Do you want to be part of making everyday life easier for people around the world? Without seeing it, you meet us every day in your everyday life. We are in your soles, in your mobile and in the newspaper you read. With a common commitment to innovation, sustainability and safety, our employees work daily for a sustainable future.

In your future role as Customer Service Team Lead you will
Lead and operate the Customer Service (CS) organization and support the Hub Manager in the transition to the new organizational set-up
Drive implementation of Nouryon Order to Invoice Process and standardization of the new ways of working
Ensure established processes and best practices are utilized and effective process controls are in place
Ensure adherence to service levels commitments
Provide a high level of customer service by building and maintaining customer relationships (externally and internally)
Understanding and be accountable for key operational KPIs, such as order service performance, order confirmation time, first time right, and number touches per order
Act as an effective people leader of CS, invest time and resources into building the capabilities of team members, commit to the growth of individuals on team, and lead by example
Actively manage the interface of CS process-related issues between Commercial teams (Marketing and Sales) and partnered functions (Logistics, Planning, Controlling, Production and Site Logistics)


We believe you bring
Bachelor’s degree preferred or equivalent work experience, preferably order management experience in a manufacturing environment.
B2B Customer Service experience or been exposed to similar function
Working knowledge of MS Office
Preferably experienced with CRM
Strong customer focus and experience in implementing differentiated business rules
Analytical and problem-solving skills
Knowledge of SAP Sales & Distribution and Materials Managements Modules


We believe you are...
Self-directed and are able to work with minimal supervision. Furthermore you have demonstrated ability to troubleshoot and quickly develop solutions. You also have outstanding communication skills and ability to communicate with various levels and functions within the organization, including global team members.

We offer you
At Nouryon, we not only offer an exciting role and nice colleagues, but also benefits in addition to your salary. Nouryon has a collective agreement with IKEM, but in addition to that, we also offer unilateral benefits such as bonus, reduced working hours, health care allowance, lunch allowance and much more.
Are you passionate about sustainability, innovation, safety, and collaboration? Do you want to grow together with a company that is forward-looking and continuously improving how they work? Our employees have ideas on how to build a sustainable future and the drive and passion to realize them. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

Good to know
This is a permanent position on a full-time basis, reporting to HUB Manager and based in Gothenburg.
Please apply via our online recruitment system with an uploaded job specific resume. We care for your personal data (GDPR) hence we do not accept applications via e-mail, these applications will be disregarded.
We look forward to receiving your application! Once it's with us we will review to see if we have a match between your skills and the role! We aim to get back to you at the soonest but latest after application closing date, with an update on the process.


We kindly ask you as an internal candidate to apply with your Nouryon email via Success Factors.


About Nouryon
Nouryon is a global, specialty chemicals leader. Markets and consumers worldwide rely on our essential solutions to manufacture everyday products, such as personal care, cleaning goods, paints and coatings, agriculture and food, pharmaceuticals, and building products. Furthermore, the dedication of more than 7,900 employees with a shared commitment to our customers, business growth, safety, sustainability and innovation has resulted in a consistently strong financial performance. We operate in over 80 countries around the world with a portfolio of industry-leading brands. Visit our website and follow us @Nouryon and on LinkedIn.

For additional information about the vacancy please contact hiring manager Jodi Thomas, Director Customer Service, jodi.thomas@nouryon.com

If you have any questions about the recruitment process or your application or need assistance, please contact: Recruiting.SE@Nouryon.com

For unions related questions please contact:

Akademikerklubben: Katarina Risö +46709577427
Unionen: Helene Rosenlund, +46 708 21 18 39
Ledarna: Sanna Backman, +46 709 57 71 03





#WeAreNouryon


We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.