Customer Service UK / Ireland

Pierce AB is the ecommerce company that has grown to become Europe’s biggest online retailer for gear and accessories within Motorcycles and Snowmobiles. We do this throughout Europe through our shops 24MX, XLmoto and SledStore. The company is in an amazing growth spurt, growing by more than 40% yearly, always with black numbers on the last row. At the beginning of 2009 we were a team of 4, today we are more than 220 international professionals, committed to giving our customers across 17 European markets a huge range of products and an extraordinary level of service. Our turnover during 2017 was 618 MSEK, up 45% from the year before.
It started with passion for our sport, was driven by the enthusiasm of our staff and we still dare to reach out for more with love and dedication for our customers.
Join us on our quest to become the most admired retailer within the motor industry and shape the way motor enthusiasts shop by offering a state-of-the-art online shopping experience built on passion, professionalism, and a good dose of rebellious spirit.

You will act as a liaison between Pierce and our customers and resolve any emerging questions or issues that our customers might face with accuracy and efficiency
Your goal is to ensure excellent service standards, to respond efficiently to customer inquiries and to maintain high customer satisfaction
Specific day to day activities will include:
Answering inquiries and questions by mail and phone according to Pierce standards
Handling return cases in an effective way
Translating product and marketing copy


You will also capture customer feedback and use that to identify potential improvements in our current processes, systems and procedures


You’re patient, empathetic and passionately communicative. You can put yourself in your customers’ shoes and advocate for them when necessary
You can balance the customer needs with the needs of our business
You have strong problem solving and analytical skills with attention to details and you have the ability to clearly communicate and share solutions with the customer and with your colleagues
You bring a can-do attitude, solution orientation and a positive mindset
Your native language is English and you have completed your basic education in an English-speaking country
You have a high level of computer literacy and you are a master at typing
Previous experience in Customer Service in a fast growing online retail environment is considered a plus, as is any affinity with motorcycles!