CUSTOMER SERVICE / VOC AGENT (NORWEGIAN SPEAKING) TO SAMSUNG

Kvalifikationer
- You are fluent in Norwegian & English. (Swedish is preferable).
- You have previous experience in customer service or a similar role.


Company Description
JobBusters is an authorized staffing and recruitment company. We are focused on white-collar workers and place great value on finding the right person for the right position. By being flexible, accessible and present in relation to customer, consultant and candidate, we aim to find our customers 'dream candidates and our candidates' dream jobs

Job Description
Now we are looking for a Norwegian speaking VOC Agent (Voice of Customer) to our client Samsung in Kista. The key goal in this position is to handle and investigate cases where customer experience dissatisfaction with product, manufacturer, response or other issues and consequences that affected a customer due to a Samsung product. Offers a second look at the case from a different perspective. Customers are often escalated to VOC from call center.

Examples of tasks/responsibilities:
• Registration and handling of cases received by VOC via telephone, email or regular mail.
• Collection of information - Reports, facts, laws, statements and other documentation for proper handling of the cases.
• Contact with authorized service center, product specialist and call center to resolve cases.
• Establish and maintain a good and comfortable customer relationship.
• Correctly register customer interactions and contacts to ensure proper future interactions.
• Assistance 1st line with answers to questions about warranties, complaints and other VOC-related information
• In addition to the VOC services, the agent shall perform such tasks within their respective job skills and knowledge as may be required by Samsung from time to time.

You will receive more information about the position, responsibilities and expectations at a later stage in the process.


Personal qualities
You are punctual, loyal, reliable, and being able to handle stress. You have the ability to build strong, long-term customer relationships.

Admission and Application
Full time position, 40h/week. The position will start as soon as possible, and the assignment is expected to run for 2 years, with possibility of extension. You will be employed by JobBusters as a consultant at our client. Submit your application in English or in Norwegian today as soon as interviews are ongoing.