Customer Service & Warehouse Administrator

Join a global and market-leading logistics company at our brand new Contract Logistics site in Jönköping. In this role, you will be delivering best in class customer support and handle the daily Warehouse Administration tasks.

YOUR ROLE

You will work closely together with our Operations Manager and the operational team to ensure timely and accurate deliveries and deliver high levels of customer service. Through your experience and knowledge of warehouse operations, your support will highly contribute to the success of the site.

YOUR RESPONSIBILITIES

- Inbound administration including daily planning, order checking, claim registration, stock/inventory management and monitoring of incoming trucks
- Outbound administration including transport planning and booking, documentation handling, Order adjustments and invoicing
- Customs handling (Both In- and Outbound)
- Respond to and solve all customer queries in a timely manner
- Inform the customer at all times about the progress of our service by delivering the highest level of customer satisfaction
- Daily/weekly reporting of volumes and KPIs
- Find root causes in the operations to improve processes
- Close collaboration with other departments within the company


YOUR SKILLS AND EXPERIENCES

- Experience of working in a warehouse environment with a solid understanding of the daily operations
- Proven experience in load planning
- Proven experience in Customs handling
- Experience in a Customer Service or similar position is required
- Excellent communication, relationship building and problem-solving skills
- Advanced knowledge of MS Excel
- Fluency, both spoken and written, in Swedish and English


GOOD REASONS TO JOIN

You will join a global and market-leading logistics company, where you will have the opportunity to impact the business by delivering best-in-class customer service expertise to our clients Swedish organisation. Our client offer the opportunity for professional and personal development, where you can grow your expertise, shape processes and create or apply innovative solutions.

TERMS & CONDITIONS

Any questions regarding the advertised role please contact emil.davidsson@tranpenad.se. Interviews will be held on an ongoing basis.

ABOUT OUR CLIENT

With over 78,000 employees at some 1,300 locations in over 100 countries, our client is one of the world’s leading logistics companies. As an employer, our client stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to our client and look forward to receiving your application.