Customer Solution Specialist

Customer Solution Specialist
Do you want to be part of a Leading Global MedTech Company?

We are looking for driven and engaged employee to take on the role as Customer Solution Specialist! Are you the one we are looking for?
Overview
At Mentice, we passionately develop endovascular simulation solutions to help improve patient lives. More than 20 years ago, we started with a simple mission, and how our solutions help doctors acquire, retain, and enhance their endovascular therapy skills helping them improve patient outcomes worldwide. We have regional offices in the US, Europe, Brazil, India, China, and Japan while our headquarters office is in Gothenburg, Sweden.
We have a great global team with a problem-solving attitude – nothing is impossible. The support organization is driven by a group of professionals that are supporting the company growth and success through their competence and attitude. This is a fulltime position. Located at our headquarters in central Gothenburg, reporting to the Customer Support Manager of Region EMEA.
About the role
As Customer Solution Specialist at Mentice you will be the first point of contact, supporting both our customers and other internal stakeholders, to help our stakeholders to fully utilize the Mentice solutions to their full potential.
You will collaborate with the Sales department to understand the customer’s needs, address their support issues and work proactively to find the best suitable solutions for our products in a positive problem-solving manner. This is a great opportunity to make a positive impact by helping improve clinical performance and patient outcomes.
The role includes (but not limited to):
· Product demonstrations to key prospects at roadshows
· Execute customer trainings, both comprehensive trainings during installation of new system as well refresher trainings as needed
· Continuously and proactively follow up with existing/new customers to improve, support, help and utilize our products
· Keep our CRM and support system up to date regarding customer systems, software’s and contacts
· Help customers who contact us or have sent in their system to us for support
· Act as the link between Project and customers during project rollouts

The role requires a lot of face-to-face interactions with clients and therefore travels will be necessary to be successful in this role. The Customer Solution Specialist is located at our headquarters in central Gothenburg.


Are you the one?
To be successful in this role, you have a Bachelor of Science or similar educational background within the biomedical, medical, computer science or engineering field and/or a minimum of 4 years’ experience from customer service, computer support or similar, ideally related to healthcare/MedTech within radiology or cathlab. Medical Experience is a bonus and knowledge of the interventional field is a big advantage.
Further we see that you can communicate effectively in English, both verbal and written, and easily adapt to different situations. You see solutions rather than problems and have a service minded attitude. You can quickly adapt to new priorities depending on the stakeholders need.
Most important, you are a team player and a collaborator with a commitment for driving change in the medical device and healthcare markets, looking to make an impact on patient lives. If you are the one, you will carry a sense of pride for our products, services, solutions and customers. We do.

To be considered you need to put in your personal application and your CV in one PDF document and attach it to “Attach Resume*” at our homepage. (You don’t need to copy and paste your cover letter.) If you have any questions please contact Petronella Steen, Customer Support Manager EMEA at petronella.steen@mentice.com. Last day to apply is September 3rd.

Hope to see you as a member of our great team in the future!