Customer Solutions Analyst Sweden (temp)

Do you have experience from customer service positions and a genuine drive for creating excellent service? Are you a true communicator and a super star when it comes to administration? Do you want to work in the world´s largest Food and Beverage Company? Then we might have the next job opportunity for you!
Location: Helsingborg
This is a temporary position (maternity cover) from April 2022 – Aug 2023.
We offer
You will be part of the Nordic Supply Chain Team, which consists of 60 people covering the areas of Demand & Supply Planning, Logistics, Customer Service and Procurement.
We are now looking for maternity cover customer solution analyst to our customer service in Sweden. You will be working in our Customer Service Team in Sweden, and will be based in our office in Helsingborg, we would like you to start in April 2022 or as soon as possible.
There is 11 people in the Nordic Customer Service Team, where 3 are based in Helsingborg. You will report directly to the Nordic Team Lead based in our Nordic Head Office in Copenhagen.
Can you see yourself in our culture?
We work in a fast paced environment and are in the center between Commercial and Supply Chain, which means that you will have a large scope of contacts.
“We work with many different stakeholders and need to be able to see things from different perspectives, which I think is one of the most interesting parts of the job, “ says Team Lead Nils Sørensen.
Your future challenges
You will act as a prime contact point for the Customer Service Team, when the customers have questions, comments, complaints or queries. Further more, you will do:
• Administrative tasks – primarily focused on Sweden
• Order follow up
• Internal and external customer email correspondence
• Claims handling
Your talent and drive
To achieve the above, you need to have excellent communications skills, be well-organized and have a high level of empathy. Moreover, as a person you are/have:
• A positive attitude
• Passionate and goal-oriented in your work
• Accountable and interested in improving processes and tasks
• Self-driven with the ability to take initiative
• Good communication and organizational skills.
Furthermore, we are looking for a service-minded person who will act as point of contact for our customers and partners.
Your experiences and qualifications:
Previous experience with costumer service, or other service-oriented job is an advantage to succeed in this role.
• You are fluently in Swedish and English, both oral and written, in order to support our Nordic customers
• You are an experienced Microsoft Office user
• SAP experience is considered as an big advantage
Be a Force for Good
At Nestlé we touch millions of people’s lives every single day through the work we do and the products we create. This way we’re helping to shape a happier, healthier future for individuals and families, for communities and for the planet. Working at Nestlé means you are part of something bigger; a community of people that comes together with a shared purpose and an organization committed to delivering good. Good food, good life.


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Is this the right job for you?
We will interview suitable candidates as they apply, so please don’t hesitate to take this opportunity to submit your application as soon as possible, but no later than March 15, 2022. If you have any questions regarding the job, please do not hesitate to contact Team Lead Customer Solutions Nordic, Nils Sørensen on +45 20992204. Please note that we will only accept applications that are sent to us via our Careers site.