Customer Success Agent

About Kavall
We are Kavall & we give you fresh groceries on-demand. Delivering groceries in 10 minutes was up until recently unimaginable, but we believe that is how it should be, giving you what you want when you need it. By offering food of the highest quality from the producers you love, we transform the grocery industry through our own local stores, one at a time.
Are you a social and outgoing person that thrives on giving good customer service? Do you have a talent for making the customer's experience extraordinary? Then this role is for you! We are currently looking for customer success agents that want to be a part of our hyper-fast growing company. If you want to develop your skills and further evolve through the many responsibilities of a customer's success agent do not hesitate to apply!
Responsibilities
Have daily contact with customers through email or chat
Support customers with orders, payments or general questions
Communicate and support store-pickers and riders within the company
Obtain and communicate customers feedback to further develop internal processes

Requirements
Service minded - you love to help customers and have a positive outlook on the different challenges you may face
Result oriented - you are a person who likes problem solving and always strives to find solutions
Fluent in Swedish and English (and other languages is a plus)
Can communicate well through email and chat services
We consider it an advantage if you have previous work experience within service

Who we are..
Kavall was founded in March 2021 and we're on a mission to disrupt an industry that hasn't changed for the last decades. By delivering your groceries in 10 minutes we’re giving people the chance to live life on their terms.