Customer Success Agent

What's in it for you?

As a part of the Northmill family you get a bunch of humble, open-hearted, and open-minded colleagues who have the power to innovate and the ability to get things done. Northmill has always been a place of opportunities where people from various backgrounds can thrive. It is a place where you can be yourself and grow, professionally and personally, and you have the opportunity to influence your own development, career and work situation.

Northmill has helped more than 200 000 customers to date. We are 150 employees and you should choose Northmill if you share the belief that every customer counts, and their feedback is the only nutrition you need. We offer you to take part in a unique experience that will give you the opportunity to be part of something bigger than yourself, and get the chance to make a difference - for real. You decide how far you want to go, but we do it together as a team. Because WE come ahead of ME in our house. The average employee at Northmill is 32, we speak more than 20 different languages, dream big, try new things out and constantly challenge the status quo. In addition to this, you will enjoy fun stuff like daily breakfasts, education forums and social events in our brand new office with an astonishing view over Stockholm city.

So, if it is time for you to debunk the myths of banking, we are the right place.

The scope of your role

In the role of Customer Success Agent, you will, among other things, work with one of the most exciting financial services there is. Your job will be to help customers to a better personal financial situation. We have many examples where customers have saved tens of thousands of Swedish kronor with help from Northmill!

As a Customer Success Agent, you will mainly communicate with our customers via telephone, e-mail and chat. You will do everything from credit assessments to provide the best possible service and ways to help our customers. This is the role for you who are great at building relationships and who are driven by helping people.

About you

To succeed in this role we believe that you are a great team player who thrives in a high-paced environment, have good communication skills and always strive to provide world-class service to the customer. We also believe that you are a flexible person with great curiosity and perseverance.

Furthermore, you speak and write fluent Swedish and you have good skills in the English language.

It is meritorious if you:

- Have a financial degree
- Have previous experience in customer service, sales or credit management


About Northmill

Our ability to create and nurture a healthy culture and environment is imperative for our continuing development. We know that mixed cross-functional teams make for great results, let us see the greater picture and the world we are all part of. That's why we see diversity and inclusion as an indisputable standpoint. Not a trendy necessity.

Northmill is a bank for everyone. We provide the tools for people to make better financial choices. We have helped more than 200,000 customers and today we have 150 employees across three countries. Northmill Bank AB was founded in 2006 and acts under the supervision of the Swedish Financial Supervisory Authority.

Apply today - and join the Northmill team!

We go through applications and interviews are held continuously, so we encourage you to apply as soon as possible.