Customer Success Agent

Have you ever used a library card, worked on a construction site or needed to identify yourself with a staff card? Then it's very possible that you've used one of Nexus' products. We secure society by enabling trusted identities and one core business is to produce and offer our customers customized and personalized access/identification cards. Do you want to be a part of our journey?

With 300 employees, some would consider us a small company, but we see ourselves as an organization where every individual will be seen and make a difference. We always want to challenge ourselves and the industry we work in, no matter the role. For us, it's important that we try to be the very best versions of ourselves. If you feel this sounds like you, maybe you have it in you to become our next Nexus colleague!

Jörgen Littke, Director of Customer Services, is currently looking to strengthen his Swedish team with a new service-minded Customer Success Agent.

About the Team

You will join a team of talented Customer Success team, based in Sweden and Germany. Together, we work customer-oriented to ensure that our customers get a professional and high-quality start with our products and solutions. As a team we put a lot of trust in each other, and we believe that everyone is important - we want you to feel included and appreciated. The Swedish team works from a bright and beautiful office at Telefonplan in southern Stockholm.



What will you be doing at Nexus

As a Customer Success Agent at Nexus, you primarily work with order management and onboarding of our Nexus Go Card customers. This means that you, through knowledge and dedication, will have an important role in maintaining a professional experience for both new and existing customers, from start-up to order placement and final delivery of our services.

With a broad understanding of our products/solutions you will also support with and identify current and additional needs of existing customers and provide the solutions. This includes finding new sales opportunities, up-selling via e-mail and telephone.

You will work with:

- Registering new costumers and products into our service portal
- Price requests and quotes from/to our customers
- Creating customer-specific articles/documentation
- Documenting and maintain production specifications, to ensure that we present clear and up-to-date material for the customers
- Quality checks of incoming orders before they are sent to our production team to be produced.


Systems you will work often with: Dynamics 365, Teams and Excel



Who are you

To thrive and succeed in the role of Customer Success Agent, you are a person who enjoys taking responsibility and building relationships. You like to collaborate with colleagues from your own team and other departments, as well as working close to the customer.

We expect you to be a few years into your career, with some years of previous experience working in customer support and/or identity management. You will have good systems knowledge, with previous experience of working in Dynamics seen as an added advantage.

Your mission is to ensure an efficient customer experience, which requires you to work in a structured manner and follow established procedures. This doesn't mean that we don't want you to take the initiative to make improvements - on the contrary! We want you to think from a wider perspective and contribute to improve the quality of what we do and develop the way we work at Nexus.

We are a global company, it is a requirement that you are fluent in both Swedish and English, both spoken and written.  



Life at Nexus

The road to success is usually not straight forward and there are many alternative routes to get there. At Nexus, we have some guiding principles. Here we do things together as a team and, no matter where at Nexus you work, we expect you to collaborate. We never assume and do our best to be open-minded, to listen to understand. “Own it!” is always in our mindset. We take ownership of what we do and of Nexus as a whole. We value initiatives to get things out. We always seek constant improvement. In an environment that’s filled with skilled and creative colleagues, and a culture that encourages people to make their ideas happen, you can have an impact like nowhere else. We all help each other to build new skills and best practices through the diversity of our backgrounds and opinions - while having a lot of fun in the process



Diversity  

Nexus is an equal opportunity employer. We truly believe in being ONE Nexus. You are welcomed at Nexus for who you are, no matter where you come from or what you look like. Our technology is for everyone, and so is our workplace. So, bring us your personal experience, your perspectives, and your background to thrive, collaborate, and be forward-thinking!  It’s in our differences that we will find the power to keep innovating the way we secure the world.