CUSTOMER SUCCESS AGENT TO APPSPOTR

ABOUT THE ROLE
As a Customer Success Agent, you will become the customers contact in the business where you provide expert coaching to customers by ensuring a solid understanding of Appspotrs platform customer's technical environment[1] , business goals and best practices to recommend ideal solutions for success. You analyze current product usage and other success indicators and identify specific improvement opportunities for each customer.
This is a key role where you will be the voice of the customer towards product development, support and sales. You will be the main point of contact in the business where a strong collaboration between our customers, developers, sales, marketing and sales manager is required to implement success plans and ensure a world-class customer experience.
It is important that you work proactively to quickly contact new customers as well as follow up on existing customers which we know are in the beginning of expanding. Your goal is to create trust with the customer to build a long-term relationship. You will be a go-to person for all customers to help them overcome any obstacles that may prevent them from building apps within our platform.
Your work is deeply solution-based, which means that you will give customers the most suitable solution for their problems and needs. You will create accounts through Google and Apple, help with publishing, and adjust for minor bugs in existing apps. In addition, you will provide useful information to our customers regarding news and updates, tips and tricks etc. within Appspotrs platform. You will also provide necessary information regarding updates, user guidelines and news from Google and Apple to the customers.
You will work in a fast, collaborative, and dynamic environment where you get the opportunity to be part of a successful journey at an early stage and have a significant impact.
WHAT YOU WILL DO
● Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
● Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
● Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
● Collaborate, problem solve, and/or strategize upcoming client meetings with team members
● Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends and KPIs to identify areas of improvement
● Work with the sales and marketing team to drill customer references and develop case studies
ABOUT YOU
We are looking for a person who is driven, proactive and customer focused. You are trustworthy and have an ability to adapt to different functions of your customers. You are a very educational person who appreciates teaching with great patience. You are confident in yourself and can quickly identify customers' needs and come up with well-adapted solutions for the customer. You have a genuine technical interest but look primarily at the benefits that technology creates and enables to achieve your own and your customers' goals.

SKILLS AND REQUIREMENTS
• Communicative and problem solving, you need to be able to both listen and understand others, at the same time as you need to be able to present different solutions depending on the customers' needs.
• Structured. The role involves many different contact areas during a day, and we see that you are an expert in coordinating and planning your time to be able to deliver the right service at the right time with satisfied customers.
• You are happy to engage in commercial dialogues and are not afraid to challenge customers and help them with new perspectives.
• You have an IT understanding and should be able to web at a basic level.
• Experience of working in fast-growing business.
• At least 2 years of customer service, preferably technology.
• Very good knowledge in English and Swedish
GOOD TO HAVE
• Business administration training
• Leadership team leader for customer service
• Experience in UI / UX, IT Support or mobile apps
OTHER INFORMATION:
Scope: Full time
Location: Free location with office space in Stockholm, Gothenburg and Malmö. We apply flexible workplaces as a principle, which means that you can also live somewhere other than these three cities.
Start: According to agreement
APPLICATION:
You apply for this job by clicking on the button called “Ansök”. This recruitment is a collaboration with Monster.
If you have any questions regarding this position, you are welcome to contact Naomi Korang, naomi.korang@monster.se, 070 342 04 14
ABOUT APPSPOTR
VISIONA future where anyone, anywhere can build an app.MISSIONBe the number one platform for low-code apps – making qualitative app development available, affordable and technically manageable to anyone with an idea
Appspotr 3 is a revolutionary low-code platform for fast, safe and agile development of mobile native apps.
Onboarding time is short and in just two days you’ll be creating the apps you need without coding. The end product will be native apps (iOS/Android), progressive web apps or both. Deployment is superfast too.
Our customers and partners can be found all across different business areas, from public sector, private companies to citizen developers, wherever an app is needed our platform can fulfil that need.
The company is listed on the Spotlight Stock Market.
Sökord: “customer success”, “kundansvarig”, kundtjänst “, “IT support”, “Service desk”, “customer experience”, “technical service”, kundstjänstmedarbetare, “sales support”, “help desk”, “support specialist”, “service support”,