Customer Success Assistant

PinMeTo is a SaaS platform that connects multi-location brands with the biggest search, map, and social media platforms, letting them keep their business information up-to-date everywhere, manage their reviews, and maximize their social reach - all from one place. Trusted by enterprise companies like H&M, 7-Eleven, and Hertz, PinMeTo is quickly becoming a leader among location marketing and local SEO technologies.

Having left the startup phase, we are now scaling up our product development and market presence, and are in search of a Customer Success Assistant

Here is some of what you will do:

The Customer Success Assistant role is the heart of the Customer Success team and therefore at the heart of the very company. In the team we have specialist functions that help the clients with everything in range from easy to complex technical questions, to advising the clients in Tactical & Strategic Marketing. This position comes in play in the middle of that mix. You will support the different specialist roles with day to day tasks. Examples of responsibilities are: structuring data and information, side kicking in client meetings, support some of the problem solving of technical issues, help with customer support and acting as the right hand for technical and Location Marketing specialists.

Traits & Skills we are looking for:

- Interested in location marketing
- Structured & self organized
- An eye for details
- Customer oriented
- Can make a mess into order
- It helps to be knowledgeable in Google Workspace & Slack
- Must not be allergic to spreadsheets (you should like to structure and work with data)
- Digital native (know your way around digital services, apps and online tools)
- Business level English, written & verbal. Other European Language is a plus (such as German, French & Spanish)


About the team

The Customer Success team at PinMeTo consist of about 15 individuals located in Malmö and Sopot Poland. Customer Success makes sure the client gets onboarded and set up to suit their needs both from an organizational and technical point of view. The team also handles day to day user support. Furthermore we guide and advise existing customers in all things Location Marketing to ensure they get the very best value from being a PinMeTo customer.

What we offer:

- Join an international, fun workplace in the heart of Malmö (a two minute walk from the Central Station and Stortorget)
- Be a part of an amazing and highly skilled team, supporting unique product with high value for the clients
- Get paid to get fit! PinMeTo offers a fitness stipend & the opportunity to use one work hour per week for exercise or sport


Lastly, we are looking for a highly motivated individual who is passionate about delivering exceptional service, while still knowing how to have a fun and work-life balance.

About the culture and office

The PinMeTo culture is based on responsibility, inclusiveness, and diversity. We are energetic and in it for the long haul, and we value a healthy life/work balance. The office is located next to Malmö Central Station, near restaurants and public transport.

Sounds like fun? Then we'd love to get to know you! 🧡