Customer Success Assistant

Are you interested in location marketing and have an eye for details? Do you consider yourself structured and customer oriented?

If your answer is YES to these questions, then we believe that you can be our next Customer Success Assistant. Let’s find out!

The Customer Success Assistant position is the heart of the Customer Success team at PinMeTo and thereby at the heart of the company. Customer Success makes sure the customer gets onboarded and set up to suit their needs both from an organizational and technical point of view. The team also handles day to day user support. Furthermore we guide and advise existing customers in all things Location Marketing to ensure they get the very best value from being a PinMeTo customer. This position comes into play in the middle of that mix. You will support the different specialist roles with day to day tasks.

This position will be based at our office in Sopot, Poland. We apply a hybrid working policy where you can mix working at the office and from home.


Key responsibilities:

- Structuring data and information
- Assisting in customer meetings
- Supporting problem solving of technical issues
- Helping with customer support and acting as the right hand for technical and Location Marketing specialists




Your profile:

- Structured & self organized
- Customer oriented
- Creates harmony from chaos
- Good to have working knowledge of Google Workspace & Slack
- Must not be allergic to spreadsheets (you should like to structure and work with data)
- Digital native (know your way around digital services, apps and online tools)
- Fluent in Polish and have a Business level in English as well, written & verbal. Other European Language is a plus (such as German, French & Spanish)


Lastly, we are looking for a highly motivated individual who is passionate about delivering exceptional service, while still knowing how to have a fun and work-life balance.

About PinMeTo:

PinMeTo helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms. Our online Software as a Service (SaaS) platform makes sure all of our organizations, chains or franchise’s locations can be found on platforms including Apple, Facebook, Google, Instagram, Twitter, Foursquare, and many more.

The PinMeTo culture is based on responsibility, inclusiveness, and diversity. We are energetic and in it for the long haul, we value a healthy work-life balance and encourage you to do more of what makes you happy. PinMeTo is filled with skilled and creative colleagues in a multicultural environment that encourages people to share ideas, here you can have an impact like nowhere else.

PinMeTo has offices in Sweden, Norway, Finland, Poland, and Portugal. This position is based at our office in Malmö, Sweden, which is located next to Malmö Central Station, near restaurants and public transport.

Sounds like fun? Then we'd love to get to know you! 🧡