Customer Success Intern

We live in a time in which there is constant change around us. Across all industries, there is movement towards change and advancement, for better or for worse. Here at Volumental, we sincerely believe in a brighter future, and we want to build technology that makes our world a better place. We make technology that helps people, and currently, we provide a 3D scanning solution that serves both shoe-shoppers and footwear brands like New Balance, Bauer, ECCO, and more. We know that technology is and will forever be advancing, and we want to be a part of driving it for the better.

We are here to help people. And thus, we value our customers and the people who use our products greatly. Like a great parent, mentor, and inspiring friend: we are not here to just make customers happy, we are here to make them successful. We want them to be successful when using our products, and we want them to truly gain value from our tech and solutions. We want to help them do their best.

To be true to our values and goals of growth, we have decided to build out our Customer Success Team and are looking to bring on a Customer Success Intern.

As a CS Intern, you will gain professional experience by helping the Customer Success team with ad hoc tasks and projects. You will get to learn about and work with big data, edit and review professional emails, talk to different kinds of people across the footwear industry in a B2B environment - store associates and managers, and overall help people around the world become more successful with our technology. This is a dynamic role where you will be asked to help with different tasks, we're looking for a teamie with a can-do attitude. The CS Intern can also be a customer facing role, so we are looking for you, you beautiful, passionate, hardworking, and professional people-person, you.

Intern Responsibilities:

Heads up - there will be a lot of Ad Hoc tasks for you!

Perform direct, outbound success calls, provide and gather basic company information
Manage databases and input information, data, and records
Assist in preparing informational, customer-specific, and/or research materials; create and maintain PowerPoint, Google Slide presentations
Research and gather documentation on company position in the industry
Run general industry related errands
Fulfil tasks set out by supervisors from several departments, primarily Customer Success and management team.


Who we’re looking for (does this resonate with and describe you)?

Natural and great communicator - You love to interact with people from all backgrounds, and can clearly communicate complex concepts in a simple way.
Professional and personable - You balance the tango between being professional and friendly, and you want to master this dance.
Adaptable and open-minded - You understand that life throws hurdles and obstacles our way, and you see them as opportunities to learn and grow, and challenges to overcome. You’re not afraid to get into the trenches of admin, or bootstrap when you need to. You are comfortable with change.
High integrity - You’re honest, accountable, dependable, and a good person. You’re not afraid to own up to mistakes, and you are passionate about learning from them.
Passionate and positive - We are all about good energy. We can train you on what you don’t know, but what we can’t train is your natural energy.
Analytical and data driven - You can tell stories with data, and understand the importance of being data driven in a customer success role.
Humble and a team player - You’re a collaborative team member with low prestige, willing to jump in and help.
Patient and empathetic - You care about people and always have people’s best interest at heart. And you know that sometimes this requires extra patience and understanding.
Comfortable on the Phone - You are comfortable speaking to strangers, and cold calling.
Fluent in English - Other languages are a plus! :)


Recognize yourself in this description? If so, please apply and reach out to us, we already want you! Please submit your resume and application in English.

Good to Have:

Outstanding communication skills, both verbal & written
Level headed problem solver with a professional, service-oriented attitude
Superb organizational and tracking skills with great attention to detail
Adaptable, dependable, and responsible
Basic understanding of public relations, communications, and marketing concepts and sales strategy
Proficient in Google Suite, Microsoft Office
Energetic and eager to tackle new projects and ideas


This is a paid position and we are looking for a 4-6 months internship commitment. Internship length and hours can be flexible but ideally we ask you for at least 20 hours/week. Please explain your time availability in your cover letter or application and we can discuss the possibilities!

Welcome to Volumental!