Customer Success Manager

At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! Headquartered in Vienna and founded in 2016, Gostudent is the leading, scale-up, venture-backed Edtech platform. With +591M€ raised from national and international investors we’re growing at 20 percent MoM and aiming for 5x-10x growth within our international markets in the next 12 months!
Your tasks:
Manage the customer relationship; you will act as an educational advisor and help with academic journey development of assigned customers (students)
Proactively consult students and parents to understand any changes to their objectives, challenges they might have, and opportunities to advance our partnership
Support your existing and new colleagues by helping to onboard and train them, as well as always exhibit GoStudent’s culture and values Establish effective working relationships to ensure excellent information flow and feedback on process, policy and product changes that will affect our team and customers
Achieve quarterly goals related to product utilization, customer satisfaction and loyalty, and increasing customer value, as well as proactively forecast risks in achieving your goals and develop mitigation plans to minimize them
As we are growing rapidly in this market, you will also lean in to support our customers beyond the scope of your role, help localize customer communication and adapt internal processes, as well as nurture close relationships with your colleagues in the Sales, Marketing and Tutor department to lead the market to new heights
For more senior profiles: possibility to lead a team of Customer Success Managers

Who you are:
Personal leadership in working towards set goals, Business acumen, Communication, Ability to learn fast and implement the learnings, Relationship building, Empathy, Adaptability, Prioritisation and time management, Partnership and teamwork, Problem solving
You have 3+ years of working experience in any of these areas: Sales, Customer Service, Customer Success, Product Adoption, Account Management, Relationship Management, Education
You are proficient in Swedish and you are familiar with the Swedish school system
If you’re not sure if you’re the right fit for the role or what customer success is all about, please apply, we’d love to hear from you! We believe strongly in transferable skills and people thriving in the right working environment

What we offer you:
Attractive salary package - depending on experience & qualifications
Working in a modern office in the city of Stockholm (or alternatively you can also be based in our headquarters in Vienna if preferred)
A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity
An exciting and flexible startup atmosphere with highly motivated, young and open-minded colleagues
Flexible working hours, partly from home
Team events on a regular basis
Coffee and snacks for free all week, beer and wine on Friday evenings
International surrounding with private courses to improve your language skills

Would you like to bring in your expertise and support GoStudent in achieving its goals even faster? With us, you’ll be able to implement your bold ideas and build processes and structures that ensure our ongoing growth. Not only will your mentor support your personal development, you’ll also lead a motivated and passionate team to unlock their full potential. If this sounds good to you - board the rocket, fast-track your career and revolutionize with us the world of tutoring!