Customer Success Manager

Netigate is a feedback management platform that empowers its users to tune into the voice of their customers and employees. 🤩🚀

About the role

As a Customer Success Manager, you play an important role in helping our customers get maximum value out of our platform. You collaborate closely with other departments such as Sales, Product, Professional Services, and Marketing to evolve and improve our customer's success.

You make sure the customers get onboarded successfully, get trained and engaged, and work on the adoption of the purchased services to increase value for the customer.

You monitor usage proactively and contact clients upon low usage in order to deliver coaching/training to improve their utilization.

Through being a trusted advisor, you maximize the benefits of our customers’ investment with Netigate and thereby increase retention and expansion as well as identify new opportunities and generate leads for the Account Managers.

As a CSM you do not: Close new customers (Sales Executives within New Client Acquisition do), nor do the Day-to-day support (Customer Support does). You do not have any commercial responsibility in terms of expansion (this is done by our Account Managers), but you are measured on metrics such as revenue retention and lifetime value. 🤩🚀

What we are looking for

- 3+ years of sales or relevant account management experience, management consulting, or an advisory role preferably in SaaS.
- Fluent in English and Norwegian. Swedish is a plus but not a must.
- Merited if you have experience working in a customer success tool


We believe attributes such as Entrepreneurial spirit, Positivism, Service minded, and a Can-do attitude describe a person that will LOVE working with us in the Customer Success team.

What we believe in

Empowering people to take ownership of the product and processes. Sometimes things break but when they do, we fix them and learn from them. Creativity and risk-taking in development, augmented by automated test, integrated pipelines, and top-notch observability. 🙌