Customer Success Manager

Cambio is a market-leading supplier with a comprehensive offering for the entire healthcare and care chain. The goal is to offer the most innovative and cohesive solutions for regions and municipalities. We are growing continuously and now have about 800 employees in several countries. Cambio is certified by Great Place To Work and we are placed in the top 15 list and have received the award "Sweden's Best Workplace" 2020 and 2021!

The position

As a Customer Success Specialist you will be the primary contact for customer engagements with Cambio. You will be a part of a team that works close with the customers and be an important part when it comes to helping the customer identify their business needs and leading them along the journey based on their business plan. Together with other key stakeholders within Cambio you will manage existing business to ensure deliveries, satisfied customers and keeping a strong relationship with them.

The Customer Success Specialist understands Cambio’s portfolio inside and out. This role will help customer plan and understand the best ways to utilize Cambio’s portfolio based on the customers business need or business plans. The role is not focused on making sales, rather on educating our customers on the flexibility and capabilities of our products so customers are encouraged to continue using our services and increase ROI. Keeping customers happy and productive is core to our mission.

You will also get the exciting opportunity being the primary contact on our implementation journey for one of our products. This means you will be in the front seat together with our customers when it comes to implementing the product and participate in fulfilling maintenance agreements such as SLA’s and KPI thresholds. All while adding value to the customers daily work so that they are encouraged to continue using our services.

You will lead regularly scheduled delivery meetings to monitor and improve customer satisfaction. Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions and maintain a trusted advisor relationship.

At Cambio, we encourage taking initiatives that contribute to the development of the company and ourselves. For us, it is important that you should have the opportunity to grow, both as a person and as an employee. Our culture is described through the words “Trust”, “Care” and “Together” which permeate everything we do.

About you

To be able to feel comfortable in this position you should enjoy having a close contact with our customers. You like the idea of being their contact person and an important part of their journey when it comes to using and implementing Cambio products and services. For you customer value and satisfaction is what motivates you in your daily work. You find it easy to make new contacts and enjoy building and maintaining strong relationship with your customer(s).

Requirements 

- Relevant education and/or work experience

- General knowledge in the healthcare industry and/or IT industry

- 3-5 years of experience from working with customer support and service management

- Work well in high paced environments

- Organized and well structured

- Fluent in Swedish and good English communication skills

It's a bonus if you have

- Knowledge of Cambio products and services, hands-on experience of Cambio Cosmic is a strong advantage

- Have work experience from the healthcare industry

- Knowledge in ITIL framework

Place of employment: Stockholm or Linköping

At Cambio we value a healthy work-life balance, and to encourage that we apply a hybrid working-model. Together with your team you decide which days you work at the office. On the remaining days you can work remotely from home, but you are always more than welcome to work at the office too.

Scope: Full time

Form of employment: Permanent employment, 6 months trial period

Other: We screen the applications and hold interviews continuously so please send your application as soon as possible via the link.

We encourage and eagerly welcome all applications, but we will only consider candidates who are located and have the legal right to work in Sweden. We will ask for verification during the process. 

The Customer Success Specialist will have access to sensitive personal data and a background check on the final candidate will be required.
We look forward to receiving your application!

Read more about us (https://www.cambiogroup.com/)

Are you interested in Cambio but you don’t feel that this position is the perfect match? Check out our other open positions at the career site (https://careers.cambio.se/)