Customer Success Manager

We are looking for a Customer Success Manager to join our CX Team in Europe. You will play an instrumental role in developing and managing existing small to medium sized customers, expanding Efficy’s market share and customer satisfaction in your account area.

If you are looking to join a company within the IT software industry where you are not just a small piece in a puzzle, this is a unique opportunity.


Big company with close relations

Efficy has a vision to become the leading CRM provider in Europe. In Efficy two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

We really want our employees to thrive in their daily life, and therefore you can expect online music quizzes, onsite ping-pong tournaments, and lots of more. The communication is informal, and our colleagues are only a short call away.
To learn more about the great advantages for both this job and being in Efficy, see what our current Customer Success Executives says, in the bottom of this job ad.

Key Responsibilities & Tasks 

- Manage incoming customer inquiries as well as proactively contacting customers.
- Act on customer needs identified by other departments or data analytics in relation to your customers
- Contact and welcome newly onboarded customers
- Contact customers identified to be at risk for churn through data analytics
- Independently identify new possibilities and projects for existing customers
- Ensure constructive and productive conversations with existing customers regarding their solutions and their needs going forward
- Develop our customers together with your colleagues in Efficy’s training, consulting and strategic services teams.
- Stay up to date on our Marketing and CRM products (don’t worry we will train you)


About you

- You are curious and have and ability to easily learn technical products
- You are a good communicator and are comfortable communicating around technical products
- You are structured and enjoy working in a fast paste environment
- You have an easy time understanding processes and workflows
- You can identify and present solutions to customers problems
- Business level Norwegian, Swedish and English are mandatory and other European languages would be an advantage
- You have good negotiation skills (don’t worry this is something we can help you with)


Connect with Félicien or other potential new colleagues to learn more

Félicien Demure has been Customer Success Executive for more than half a year at Efficy. See what he describes as the key unique factors as why he is working here:

The internal relationship with the managers and colleagues - even if we are in a big group, is very different from other offices. It is easy to talk to manages, and the hierarchy doesn’t interfere with the communication.

And in addition to this, I think it is important to note, that being in a dynamic group with a desire for growth, like Efficy, really promotes the possibilities of career development.

Still in doubt?

Reach out to our hiring manager, Siavash Bitaraf, or find one of our Customer Success Executives on LinkedIn - they would all be ready to give you some points.

Position type

Full time

How to apply
Please apply by providing your CV and a personal letter as soon as possible. We will hire as soon as we find the right person.

Do you have questions about this position? Please contact hr@efficy.com

About us

We thrive in the ever-evolving world of CRM and Digital Marketing. Why?

Because it gives us a chance to exceed expectations and always turn toward fresh new discoveries, while still leaning on what is behind us.

From employees to customers, our work revolves around people.

People who challenge in order to evolve. People who take ownership and simplify complex data-driven solutions to meet customer needs. And people with big hearts and great ambitions who shine when others succeed.

Find out more at efficy.com!