Customer Success Manager

Do you want to drive the next digital revolution and radically improve healthcare? The last few decades have seen area after area radically improved due to the rise of new technical innovations. Numerous industries have seized new technical opportunities and developed into more efficient and advanced versions of themselves. We are now in the starting blocks of yet another technical revolution, as health care is properly starting to take advantage of the technology that exists today, while also preparing for what will be available tomorrow.

Platform24 is a leading B2B healthtech company in Europe, yet just at the beginning of our journey - a journey so exciting it won us the award “growth company of the year” at TechArena. By combining AI and intelligent automation with deep medical knowledge, we are offering the most advanced and comprehensive platform solution in the market. Our platform is currently used by public and private healthcare in the Nordics, and soon the world as we progress with our ongoing international expansion.

At Platform 24 we strive to - through digitalization - improve healthcare by increasing availability and efficiency while also offering a better quality of care to the patient. By bridging the gap between physical and digital healthcare we will create “Healthcare 2.0”.



The role as Customer Success Manager

As a Customer Success Manager at Platform24, you will handle customers from a commercial perspective from the first meeting, through implementation and customer success management to post-market surveillance. It will be your responsibility to identify the customers' immediate needs, and together with our product team ensure that we and the customer, in close partnership, change and improve the way healthcare is delivered today.

Through a close customer dialogue and a good understanding of the customers business, you will also ensure that the customers use of our products is constantly improved. You will earn our customers trust and become their champion on who they will rely deeply.

To succeed in this role you will need:

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Experience. Previous experience in sales and customer success management in the healthcare sector. This could be from healthcare management consultancy, health insurance, dentistry, eHealth, or if you have worked in the healthcare system.

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Communication skills and ownership. You’re in the driver’s seat for your customers and you will need to articulate how we can help them succeed with our products and services.

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Problem-solving skills. You are solution-oriented, data-driven, and have a flexible mindset with a good understanding of, and interest in, digital tools.

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Language. Fluency in Swedish & English, written and spoken, is a strict requirement.

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Location. Only applicants based in Stockholm will be considered.

What's in it for you

At Platform24, we recognize that we all have different needs for planning our lives. That is why we believe in flexible working hours to ensure work-life balance for everyone. Every other week we have Demo & Beers, where we share our accomplishments. We offer personal growth and knowledge-sharing sessions regularly and on top of lots of other nice benefits such as office snacks, breakfast, and parties.