Customer Success Manager

We are looking for a Customer Success Manager to our client! 



Background and description of assignment 


Be responsible to secure customer satisfaction for the Advanced Planning software offers CoroPlus Tool Path and CoroPlus Tool Library.
Active support.
Reach out to existing users, mostly trial users, and make sure that they are happy.
Reactive support
Assisting users that contacts us with everything from activating licenses to answer questions on data error or missing 3D models.
When needed get help from Product/Development team
Actively promoting the applications.
Collect feedback from users and deliver that back to the development team 




Personal requirements 


Strong communication skills. 
Business mindset. 
Strong communication skills
Business mindset
Customer focus
Language: Swedish and English 



Other:


Start date: asap
End date: 2023-08-31
Location: Sandviken or Stockholm
Travel within the assignment: Yes
Travel Frequence: Between offices in Sandviken and Stockholm, a few times per month
Remote: 50%
CV in english: Yes 


Timeperiod: 2/2 - 31/8 2023