Customer Success Manager

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Large company with great ambitions and close relations

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

 

A unique work experience & company culture

We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

 

Context

Efficy Nordics is now looking for a Customer Success Manager to serve and develop our customers working with webCRM. You will be a part of the Professional Services department to leverage the in-depth team knowledge.

Your Impact

As a customer success manager, your most important mission is to fulfill the customer's goal and secure their success using our platform. By doing so you strive to maintain customer loyalty, develop their usage of old and new features, and foster a long-term relationship with them. You will facilitate the overall customer service and when the opportunity arises, upsell new features and renew their contract.

Key Responsibilities

With your in-depth platform knowledge and curious mindset to understand the customers’ needs and business goals you will proactively orchestrate the customer journey while undertaking the following responsibilities:



Customer onboarding, training, and consultancy support

Follow up on customer experience once they use the solution

Proactively communicate product vision & roadmap, new features and platform capabilities

Identify potential upsell and cross-sell opportunities

Assist customers with support issues and collaborate closely with our Customer Service team, Professional Services, and Sales executives

Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.

Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices

Analysing customer data and helping them discover aspects of the product that are most beneficial to them

Your performance will be measured based on the NPS, CSAT, customer retention rate, and churn rate.





About YOU

We hope that you are our successful candidate and fulfill the following requirements:

Customer-centric mindset with a high interest in software/CRM/Martech technologies

Experience in customer-facing interactions on an operational level

Strong communication and presentation skills

Highly organized and able to multi-task

Possess an aptitude for learning and using new software

Experience working in CRM software platforms is an advantage.

Experience in similar roles such as technical consultant, software trainer, and onboarding consultant is a plus.

Social, analytical, and a "hands-on" mentality

Independent, accurate, stress-resistant, team player

Fluent in Swedish and English, other Nordic languages are beneficial


We offer YOU 

A competitive salary package with a bonus system and a referral program

A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen

High flexibility and hybrid work is part of our DNA

State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm

International growing opportunities and internal mobility

Events: team lunches, after work, sports, trips

Learning opportunities: languages, tech, product, sales techniques, leadership


Do you have questions about this position? Please contact jobs@efficy.com

Find more jobs at https://jobs.efficy.com.

 


efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer

efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.