Customer Success Manager

We are looking to add two Funnelers to our Customer Success team. Join the ride!

What you will do

To be successful as a Customer Success Manager at Funnel you need to be passionate about understanding the customer’s business, how they get the most value, and ultimately helping customers be successful in building a world-class Business-Ready Data setup. You will be responsible for knowing the ins and outs of the Funnel platform and will be heavily involved in the entire customer lifecycle.

Some day-to-day responsibilities:

- Enable customers to identify, communicate and over-achieve their goals
- Manage periodic account reviews
- Plan, coordinate, and deliver product training sessions
- Help customers get on board and up-and-running with the Funnel product
- Manage customer renewals
- Manage pipeline of upsell and re-tier opportunities
- Identify expansion opportunities and collaborate with the Sales team
- Mitigate churn and downsell risks
- Help the Customer Success team to continuously improve ways of working through in-team and cross-team collaboration
- Help customers in our company-wide Support Hub


The team

You will be part of the Customer Success EU team of 14 people and work closely with other teams both in Stockholm and Boston. Our CS Funnelers originate from all over the world and are highly committed to keeping an inclusive, fun, and friendly environment and discussion climate. Our work environment is team-orientated and collaborative and encourages our employees to bring their own personalities and backgrounds to the team.

Who you are

We are looking for someone at the beginning of their career, a tech-savvy team player with relationship-building and problem-solving skills. You are humble and a good listener, and perform your best in fast-changing and dynamic environments. We value personal fit the most and if you think this position would be a great match for you, apply today and we will tell you more about our culture and data-driven rocket ship.

Some things that describe you too:

- 1-3 years experience as a Customer Success Manager or a similar client-facing, relationship-building, advisory role
- Experience working with digital marketing data or other types of data such as CRM/ERP
- Experience working with turning data into insights
- A university degree is beneficial but not required
- You are fluent in English and it is a big plus if you are fluent in another major European language such as French, Italian, Spanish and/or German


Who we are

Funnel is a Software as a Service product that helps some of the largest businesses worldwide to automate the generation of Business-Ready Data. Our customers use Funnel to make their businesses more data-driven by drawing spot-on conclusions from their business and marketing data that we deliver to them. The service we provide lets marketers aggregate and consolidate data from all of their marketing tools and channels.

We are a fast-growing and well-funded scale-up with a customer range from large e-commerce to advertising agencies and consumer brands. Since the product launch in 2015, we have set up offices in Stockholm and Boston, and grown to service thousands of marketers all over the world, with the US as the largest market.

We dream big, start small and scale quickly - we want you in our team to further increase our speed towards becoming the next Unicorn!