Customer Success Manager

What we do at Detectify
Detectify offers a web application security scanner that automates hacker attacks to help businesses stay safe. Our founders are among the best ethical hackers in the world - having hacked tech giants such as Google, Facebook, or Dropbox. Today, we collaborate with over 250 handpicked white-hat hackers to continually help clients like Trello, Spotify and King make their websites more secure.
The Customer Success Team
Our Customer Success team ensures that our customers get the most value out of our product. The team is responsible for the entire customer lifecycle, from onboarding to educating customers on new features and products. They are also responsible for growing customer accounts, through activities such as upselling. Our Customer Success team is passionate about helping our customers achieve their goals.
What you’ll get to do
As a Customer Success Manager you will be responsible for a portfolio of enterprise accounts and its financial performance. This means you will own the customer journey from onboarding through renewal and upsell of their account. You will act as the voice of the customer as we develop new features and products that will delight our global customer base. This role will report to the Head of Customer Success in Stockholm, Sweden.
Some of your tasks will include:
Own the customer relationship from onboarding, training, user-adoption to ongoing success management
Scale customer account growth by making logical usage recommendations based on your knowledge of the product/service and the customer’s needs
Leveraging client relationships, proactive recommendations as well as product knowledge to keep and expand revenue within your accounts
Driving customer retention by staying ahead of customer needs and offering new insights and functionality
Proactively identifying opportunities within your accounts to provide suggestions that will increase customer satisfaction and revenue
Collaborating with the Product, Engineering, Marketing and Sales teams to improve the entire customer life cycle
Troubleshooting and resolving issues in a timely and productive manner, identifying and implementing process improvements

Who you are
If you are curious, eager to learn, communicative and you enjoy delivering top-notch customer experience to some of the biggest tech companies in the world, we want to hear from you! The ideal candidate will be a critical thinker and problem solver with a background in sales and/or account management in the SaaS industry, with a genuine interest in technology. The Customer Success Manager collaborates cross-functionally to drive customer growth, retention, and engagement. This means experience working with external and internal stakeholders at every level of an organisation is needed. With thousands of companies using Detectify today, this is an incredible opportunity to make a huge impact on our mission to make the internet more secure.
You have:
2 - 3 years of account management experience at a SaaS company
Experience with org-navigating, especially at at the executive level
A proactive and enthusiastic approach to work
Excellent communication and negotiation skills
A plus: technical account management knowledge, and previous experience at a startup

So, what do you think?
We are proud to foster an inclusive workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product. This is something we value deeply and we encourage everyone to be a part of changing the way the world thinks about security! Go hack yourself!