Customer Success Manager

We are looking for a Customer Success Manager who likes to work in a highly dynamic, friendly, and fun environment.
As a Customer Success Manager, you will manage client relationships and play an important part in many aspects of our scale-up, which involves sales, product development, marketing, and business development. You will work closely with the rest of the Customer Success team, as well as with our CEO, CPO, and senior Sales Executives.
Responsibilities
As we are a growing company, you will assume the responsibility of a wide variety of tasks and have a big impact in shaping your role. A few examples of tasks that will be carried out on a normal workday:
You will be involved in supporting the sales team from the first meeting with a potential new client throughout the entire sales process and ensuring a smooth onboarding and adoption of Mitigram services.
You will work together with our tech, marketing, sales and product teams to meet our customers’ expectations and to assess growth opportunities.
You will identify opportunities for cross/up selling.
You will participate in marketing related efforts when it comes to e.g. rolling out new functionalities.
You will continuously educate and train clients on Mitigram services through webinars and meetings.

Experience
Minimum Bachelor’s degree
Experience in client facing roles and comfortable with having direct contact with clients.
Strong written and verbal communication skills in English.
Additional language skills, preferably in a European or Asian language is a plus.

Personal attributes
Good drive, ambition, and an open personality.
Passionate about creating the best possible outcomes for the clients.
Capable of building strong and trusting relationships.
Ability to travel abroad (10-20%) if and when travel can be done Covid-19 safely.



About Mitigram
Mitigram is one of the most exciting Fintech companies in the Nordics. Strong growth, among the world’s largest corporates and banks as our clients, and leading investors ensure we have a lot of exciting challenges and opportunities for anyone that joins at this stage.
Mitigram has developed a world leading online marketplace built for the Trade Finance community. Our product is recognized by thousands of individuals from Montevideo to Shanghai. We are the fastest growing Trade Finance network in the market, and we are looking for someone to help us drive our growth.
Trade Finance itself is the part of banking that supports trillions of dollars’ worth of trade every year, facilitating business between buyers and sellers across the globe. Without Trade Finance the world would literally stand still.
The Mitigram team is highly diverse with members from 15+ countries from leading institutions in trade, investment, risk management, software, security, and compliance.