Customer Success Manager 🇬🇧

Here at Teamtailor, we are committed to turning HR into Heroes 🎉 We strive to change the way people are being hired all across the globe, focusing on amazing experiences and making recruitment fun and innovative. 2020 has been an incredible year for Teamtailor. We were named in Deloitte’s Technology Fast 50 for the 3rd year in a row, making us one of the fastest-growing tech companies in Europe! Despite these incredible achievements, we’re far from finished 🚀

That's why we're expanding our Customer Success department and looking for a Customer Success Manager for our UK clients. Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join our team 👊🏽

We are right now 18 Customer Success Managers located in Sweden, Finland, and the UK 👨‍👩‍👧‍👦 We work towards team goals on a quarterly basis, with renewals and happy customers as our main focus!

Your key responsibilities will be to:
- Implement and onboard new customers
- Help our customers use Teamtailor at full potential, with everything from integrations, best practice to training opportunities
- Work proactively with renewals
- Build strong relationships
- Find new business opportunities with our existing customers, in the form of expansion sales, upselling/cross-selling.
- Track customers accounts to identify churn risk and work actively to prevent that risk
- Collect and analyze customers feedback and present internally
- Together develop and improve ways of working with customer satisfaction


As a Customer Success Manager at Teamtailor you will be offered:
- Incredible development opportunities
- Responsibility for your own customer base
- The opportunity to work with the market's best product
- Fixed salary with commission structure
- Be part of a great team


Is this you?
- Experience within sales and technical customer support from the SaaS industry
- Experience from the HR/Recruitment industry
- A hobby "tech-savvy" person
- Fluent in English
- A ping pong professional 🏓... we're kidding! But we do like to play


We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals!

You can be located in London or Stockholm)

Interested? 😃