Customer Success Manager

Do you want to be part of our journey?

This is an opportunity to join a fast-paced company and to work with some of the top corporations in the Nordics, UK, and the US. This is a perfect position if you have a passion for tech, HR, and digitalization and want to spend your days building successful relationships!

About us

Our mission is to make sure that the talent our customers look for is the talent they speak to, our purpose is to help recruiters spend time with the candidates rather than to find them. With our software, we help our customer automize their job adverts on social media and job boards to attract both passive and active talent.

As a data-driven talent acquisition partner, Adway actively guides our customers in finding, connecting with, and converting talent efficiently and strengthening their unique employer brand. We get there by combining social media job advertising, automation, advanced machine learning software, and human expertise.

We were founded in 2017 and have grown rapidly over the years with an increase in turnover of over 500%. We are still in an expansion phase with new offices in major markets across Europe!

We offer:

At Adway we strive to have a caring and inspiring work environment where you are encouraged to be yourself. We believe in a culture that makes everyone feel appreciated, included, and the opportunity to challenge yesterday's ideas! We’ve got big goals, great people, and a culture that supports your success.

We also offer:

- An opportunity to be part of a fast-growing ScaleUp company with the freedom to fulfill your ideas and the opportunity to grow within the company.
- The opportunity to work with a unique product that brings great value to our clients which we are very proud of.
- An office at Epicenter, right in the heart of Stockholm.
- Leaders with long experience with building great companies.
- Lots of social gatherings, after works, trips abroad, etc
- Visits to our offices in Gothenburg, Poland, and London.
- An opportunity to join our Stockholm team that is currently 6 amazing people, including our CEO!
- Flexible working hours.
- Wellness grant.


About the Job

As a Customer Success Manager at Adway you will work closely with our clients to understand their needs in order to drive the most value and impact out of our products. Your focus will be on building strong relationships and managing existing clients in Adway’s portfolio. In this position, you will work closely with our COO, data scientist, sales, and marketing team.

Key responsibilities:

- Act as the lead point of contact for all matters specific to assigned clients.
- Develop a trusted advisor relationship with key client stakeholders.
- Consult and train customers to leverage the best of Adways products to optimize the customers’ ROI. This includes that you will enhance clients' understanding of digital marketing and social media advertising.
- Identify and grow opportunities within accounts and collaborate with our sales teams to ensure growth attainment.
- Work together with our data scientist to analyze and report findings and results to our customers. You will also collect and analyze clients' feedback and present it internally.


What’s your previous experience?

We are looking for someone who easily can understand the customers’ everyday life and has experienced the power of great customer relationships.

- Has 5+ years of customer success work, preferably within HR, digital marketing, or media.
- A proven track record of successfully managing projects and solving problems.
- Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions and develop actionable recommendations.
- Demonstrated success in addressing client problems creatively as well as to proactively find solutions to problems.
- A proven track record of forward and innovative thinking for driving business results.


Who are you?

- Highly driven with a strong desire to achieve top results and break through barriers, determined to adapt quickly, and comfortable
- A passion for people, able to use your initiative, and willing to go the extra mile
- Strong customer-facing skills, able to pro-actively manage customer expectations, recognize customer needs, and adapt company capabilities to customer’s requirements
- Ability to work well under pressure, while retaining focus and composure
- Ability to understand, communicate and interpret best practice digital marketing techniques
- A problem solver - someone who can turn a tricky situation into a positive outcome
- Excellent written and verbal communication skills in Swedish and English


If you suspect that this might be the job for you, hit us up! Give us a call, apply to the position, or connect with us on LinkedIn (you've probably already discovered that we have a sweet spot for LinkedIn) - anyhow, we're looking forward to hearing from you!