Customer Success Manager - Architect

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities : As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift.


You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.


You will be part of IBM's new growing Customer Success Management (CSM) Team and be working directly with our customers at all levels to help achieve their business objectives. The CSM role is a fast growing discipline in the IT industry hence represent a great career path for the right candidates.


To be successful in this role you:
Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
Deeply understand customer business and technology needs; become the face of IBM to the customer
Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings
Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Have handled difficult customers or situations and can demonstrate resolutions
Willingness to take initiative and tackle things on your own
Ability to navigate data and people to find answers
Execute customer success plan to drive adoption post-deployment



Required Professional and Technical Expertise : Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation
Technical understanding of IBM Middleware / Software / Cloud Services
Experience with enterprise software implementations
Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
Analytical mindset and problem-solving skills
Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
Strong interpersonal relationship building and executive communications skills
Can manage multiple customer accounts and projects simultaneously
Preferred Professional and Technical Expertise : 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud