Customer Success Manager Finland 🇫🇮

Let's build the future together!
Teamtailor (https://career.teamtailor.com/jobs/www.teamtailor.com) is an Employer Branding and an ATS SaaS platform used by over 4 000 companies, 150.000 users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving for responsibilities. It also means having lots of fun 🥳

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success :

That's why we're expanding our Customer Success department and looking for a Customer Success Manager for our Finland clients. Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join our team 👊🏽

In the Customer Success department we are 35 amazing people located in Sweden, Finland, USA, New Zealand and the UK. Within our department you find Customer Success Managers, Product Specialists, Social Media Specialists and Onboarding Specialists 👨‍👩‍👧‍👦

Your key responsibilities will be to:
- Implement and onboard new customers
- Help our customers use Teamtailor at full potential, with everything from integrations, best practice to training opportunities
- Work proactively with renewals
- Build strong relationships
- Find new business opportunities with our existing customers, in the form of expansion sales, upselling/cross-selling.
- Track customers accounts to identify churn risk and work actively to prevent that risk
- Collect and analyze customers feedback and present internally
- Together develop and improve ways of working with customer satisfaction


As a Customer Success Manager at Teamtailor you will be offered:
- Incredible development opportunities
- Responsibility for your own customer base
- The opportunity to work with the market's best product
- Fixed salary with commission structure
- Be part of a great team


Is this you?
- Experience within sales and technical customer support from the SaaS industry
- Experience from the HR/Recruitment industry
- A hobby "tech-savvy" person
- Fluent in English & Finnish
- A ping pong professional 🏓... we're kidding! But we do like to play


We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals!

Interested? 😃