Customer Success Manager for Finland & Baltics

Are you looking for new opportunities and want to be part of a fast growing company whose vision is a world without cancer? Then this might be it for you! SAM Nordic offers theragnostic innovations for cancer care and we are now looking to expand our Customer Success Team. You will be part of a team with high ambitions and great team spirit! Does this sound like a role for you? Make sure to send your application today since we work with an ongoing selection.

About SAM Nordic

We are a small pharmaceutical company with big ambitions and were founded 26 years ago. SAM Nordic offers theragnostic innovations for cancer care and operates throughout the Nordic region as well as in the Baltic countries. Our partners and suppliers are located all over the world.

SAM Nordic is a fast growing company where you have the possibility to influence and develop your work. We invest in our employees well being and it's a top priority for us a company. We are around 30 dedicated employees and some of our departments are commercials, operations and medical affairs. Most employees are located in Sweden and work from our office in Nacka Strand, but we also have employees working from Denmark, Norway and Finland.

You are offered to

- Be part of an innovative growing company

- Become part of a company with great team spirit

- Work with very competent and inspiring colleagues

- Develop and have an influence on your work

- An outstanding work-life harmony!

About the role

As a Customer Success Manager (CSM) at SAM Nordic you are covering the gap between customer service and sales, between the interest of the company and the customers as well as between product expertise and the needs of the customer. In this role you will work with customers in Finland and the Baltic countries.

As a CSM at SAM Nordic you work as an advisory function with knowledge of our products and offerings. Your role includes helping existing and new customers with everything from training to installation with the preparation of radioactive pharmaceuticals/nuclear medicine. As a CSM, you work strictly according to the industry´s rules and guidelines. It is important that you stay updated on customers business and that you contribute with your skills through a structured and creative problem-solving process. Your role includes travel and overnight stays in connection with customer meetings and congresses.

Responsibilities

- Customer relations in Finland and Baltics

- Help new customers with training and education

- Visit existing customers regularly to build good relationships and gain a deeper understanding of their needs and challenges

- Ensuring that Finnish and Baltic customer contracts are up to date

- Support customer service at SAM Nordic regarding product specific questions

- Represent SAM Nordic in the company’s stand at various meetings and congresses within nuclear medicine and oncology

We are looking for

To be successful in this role you have:

- A background as a Nurse, Biomedical Scientist, Pharmacist or similar

- Practical experience with preparation of radioactive pharmaceuticals/nuclear medicine or cytostatic

- And are located in Finland or Sweden

- Fluency in Finnish and have a very good understanding of English

- Be able to travel to customer meetings in Finland and the Baltics, internal meetings (Stockholm), congresses and events

- Valid driving license

It is an advantage if you

- Have experience in sales

- Are fluent in Swedish

- Have knowledge in some Baltic language

As a person you are

- Customer focused and service minded

- Solution-oriented and a team player

- Positive, curious and with strong interpersonal skills and committed

Other information

- Start: As soon as possible, taken the notice period into consideration

- Work extent: Full time

- Working hours: Office hours with flexibility