Customer Success Manager - German Speaker

Ready for a new adventure building the next-generation retail experience?
The Customer Success team at Bambuser is guiding companies globally, including Samsung, Farfetch, Clarins, and brands from the LVMH group, to succeed with the world’s leading video shopping software solution.

As Customer Success Manager you will play a pivotal role in ensuring our customers have a positive experience and achieve their desired outcomes with our products or service. Your primary responsibility is to build and maintain strong relationships with our German-speaking customers, understand their needs, and guide them toward success. You will serve as the bridge between our customers and our company, advocating for the customer while also helping the company meet its goals.

What you'll do

- Directly lead, manage, and proactively grow relationships with key clients to support them realize the full potential of the Bambuser solutions.

- Interact with internal stakeholders to ensure successful activations and provide feedback to continuously improve our solutions.

- Conduct product demos and present the business value of Bambuser's solution.

- Manage our various sales tools and CRM system - HubSpot, Gong, ServiceNow

- Foster a customer-centric team environment and act as point of contact for all client matters.

- Present and provide training to clients to ensure they maximize all areas of the services available.

- Build and maintain strong, long-lasting client relationships.

- Collaborate with client and internal partners to identify client strategy, objectives and opportunities.

- Help monitor contract renewals and churn risk to maximize GRR & NRR.

- Share best practices and collaborate with the sales team to identify and grow opportunities.

- Contribute with business development projects within the areas of responsibility and to support the company’s priorities.

Who you are

- Bachelor's degree in business, marketing, or a related field; MBA or equivalent is a plus.

- 5+ years experience working in a Saas/retail/eCommerce company

- Fluent in German and English (spoken and written).

- Proven experience in a customer success or account management role, preferably in a B2B context.

- Excellent communication, interpersonal, and relationship-building skills.

- Strong problem-solving and conflict resolution abilities.

- Ability to understand and explain technical concepts to non-technical customers.

- Knowledge of customer success software and tools is a plus.

- Results-oriented with a focus on customer satisfaction and retention.

Nice to have

- Experience working in a Saas/retail/eCommerce company in a hyper-growth phase is preferred

- Knowledge of another language would be an advantage (Italian, Spanish, French)

This is Bambuser
Bambuser’s Live Video Shopping technology drives customer engagement and sales for some of the world’s largest brands and retailers. At the forefront of live streaming technology since 2007, Bambuser launched interactive eCommerce solutions in 2019 and quickly became the platform of choice for companies worldwide. We have established long-term partnerships and supported campaign activations for brands and retailers including Adidas, Hugo Boss, Dior, FENDI, Clarins, Shiseido, John Lewis, Tommy Hilfiger, Selfridges, QVC, and many others.

Bambuser is proud to be an equal opportunity employer. You are welcome to Bambuser regardless of who you are, no matter where you come from, or what you look like.