Customer Success Manager in E-Commerce

Ingress
Do you want to be on an exhilarated journey to shape the future of E-commerce? In that case, Otiga wants to get in contact with you! We are looking for a Customer Success Manager (CSM) in E-commerce. We are looking for the CSM that sees challenges as motivational and numbers as tools to calculate and create improvements for better customer satisfaction. Does this sounds like you? In that case, please read further!

Dina arbetsuppgifter
Bring E-Commerce & Logistics is shaping the new era of customer satisfaction linked to the experience of getting your e-commerce orders to your own front door. By bringing a new way of home-delivery to customers, the logistic in E-commerce is developing by complex digitalization & automated solutions. As a CSM at Bring you will, with the rest of the sales-team, create business relationships with current- and new customers, developing and improving the customer experience and partly calculating and finding Kpi:s, with the goal to create good results. In this role, you will work strategic and close to customers, develop, and manage client portfolios, sustain business growth and profitability by maximizing value and work on product design/product development.

Ansökning
Apply for the role thru the ad with attached CV or contact responsible Recruiter Othilia Roos Englund at othilia.roos@otiga.se

Din profil
So, who are you as a CSM? You have, in your previous Customer Success Manager role, shown good results. You are analytic and a problem-solving genius, with 3-5 years fresh experience in a Customer Success Manager role within E-commerce or logistics. With your bachelor or master’s degree from University in the areas of Economics, Marketing or Management (or equivalent) you’ll have the theoretical tools to develop the Customer experience through strategic management. You enjoy working with data and analytics to be able to improve customer experience through product support and handle customer complaints and requests, as these are tools for you and the team to develop growth and a wider customer base. You like to manage new IT-systems and software. In the role as CSM you will mainly work in Salesforce. As a colleague, you’re highly organized and able to multi-task and motivated by complexity. You are self-driven and proactive by nature. You see communication as one of your main tools in your daily work and demonstrate leadership qualities. As this role addresses the customers of the business, it’s a requirement to be a service minded person. Regarding language skills, it’s a requirement to speak Swedish. We see it as meritorious if you understand the other Nordic languages and your're confident in English. Last but not least, as a CSM you will be part of a business growing fast, which means that you together with the rest of the team will thrive to create customer value satisfaction!

Are you the Customer Success Manager we're looking for? In that case, apply for the job before 25 th of may.