Customer Success Manager - Junior

Company Description


At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.
We are an equal opportunity employer and value diversity at our company.


Job Description


You will join us on a journey where we are moving into something we call the Customer Success concept. We want to work even closer together with our customers and we will together with the customer work on a joint success plan that will ensure that our custmers achieve the wanted value from our products and services.
As a Customer Success Engagement manager you will be responsible for a number of customers where you together with your colleagues and the customer will work on a joint plan to reach success.
You will also be working in The Customer Engagement Office, this is a newly established function within the Nordics Customer Success organization responsible for internal administrative activities needed throughout the customers life cycle.
The team you will join is a team of 9 persons. It is a team with high sense of customer service and a strong team spirit.
You will play a key role in establishing the Customer Success Engagement role.
These will be some of your responsibilities:
Act as customer success manager for about 10 customers where you will be responsible for planning and coordination of the customer service requests. Make sure we deliver according to contract and that we establish a close collaboration that will help the customer gain sucess with our products and services. You need to have full control of the project scope, timepland and budget.
Establishing the processes and routines within the Customer Engagement Office





Qualifications


At least 3 years' experience in a customer support role and/or project manager role.
Enjoy interacting with people and helping them solve problems
Excellent written and verbal communication skills in English and at least Swedish. A pre if you understand Norwegian and/or Danish and/or Finish as well as you will work in the Nordic market unit.
Self-motivated and able to adjust quickly to changing priorities.
Structured and organised.
Experience working with an ERP system.
Preferable a bachelor degree in IT or Business Administration
If you have experience within B2B and/or SaaS it will be seen as an advantage.





Additional Information


For further information about IFS, please go to our websites
IFS Denmark
IFS Finland
IFS Norway
IFS Sweden
Please also visit us on LinkedIN: IFS Nordics
Interviews and selections are being made continuously.
As a step in our recruitment process, all final candidates are asked to take a test and they will undergo a background check, to get us an understanding of our future employees.
We respectfully decline all offers of recruitment and/or advertising assistance.
IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.