Customer Success Manager - Spanish/English

Are you good at explaining things in simple terms? Do you have experience growing and managing customers throughout their lifetime? Are you a native Spanish speaker with experience working with clients in Spanish and English speaking markets?
Your.Rentals is looking for a Customer Success Manager to be responsible for the growth of our Spanish and English speaking customers. You'll be joining our motivated team in a scale-up environment. Join our team of 70+ people, 20 different nationalities and offices in Malmö and Hanoi. In a flat organisation, you will work closely with other team members every day.
This position will report to the Head of Customer Success.


What will I be doing?
As a Customer Success Manager, your role is to engage with our customers, helping them to improve the results from using our software (SaaS). You will use the phone and online tools such as Hubspot and Google Meet to engage in both inbound and outbound conversations with your accounts. Your goal will be to ensure the growth of your account portfolio in terms of revenue and active listings per account.
Responding to Inbound contacts from your accounts, by phone calls, emails and in-app messaging (live chat). .
Making Outbound contacts to your accounts, by phone calls, emails and in-app messaging (push messaging and live chat)
Onboarding new customers joining Your.Rentals and help them being performing from day 1.
Engaging in conversations with your accounts to answer their questions, and help them earn more / save more time from using our software - using phone calls, emails, in-app messaging and online meetings/demos.
Develop a relationship with each account in your portfolio to understand their business needs, and build a stronger profile of each account.
Growing the value of your portfolio by analysing portfolio and individual account performance, spotting opportunities and creating monthly plans to drive growth.
Working closely with our sales team, customer support and technical team to provide 5 stars customer experience.
Maintaining an up-to-date knowledge of our product and its value to users.
Working with other parts of our company to improve our product offering and business processes.


Skills and experience
We're looking for a positive self-starter, with previous customer success / account management experience and a lot of ambition.
What you'll definitely need to bring:
At least 3 years of work experience in Account Management or Business development
Professional fluency in Spanish
Excellent written and verbal communication in English
Natural confidence in cold calling, speaking with customers and controlling conversations
Exceptional listening skills combined with the ability to synthesise information
Experience analysing a portfolio of key accounts
Comfortable navigating through data
Confident computer skills (PC or Mac)
Strong self organisation and time management.
Intellectual curiosity and good problem solving skills
Goal driven attitude
Work permit allowing you to work in Sweden (EU national)

Nice to have experience
Experience in a SaaS or other software company
Experience in the Short-Term Rental industry
Experience working with Hubspot
Fluency in another language

What we offer
Offices in the center of Malmö (in Davishall)
Company laptop, and any device you may need
Competitive compensation package
Friday breakfast
Amazing international vibes