Customer Success Manager to Bannerflow

Dina arbetsuppgifter
Do you love helping customers achieve their goals? Are you super motivated, proactive in your approach and a people person? If you answered yes to the above, it sounds like Customer Success is your bag.

Our goal is to have the happiest customers in the world! This means our customers are the beating heart of our business. For us, Customer Success is more than a part of the company, it’s an entire mindset. Everything we do at Bannerflow, regardless of position, is for the customer.

As a Customer Success Manager, your ultimate goal is to make sure that your customers reach and exceed their goals within digital advertising through using the Bannerflow platform. You will own the overall relationship with your assigned customers, from getting them successfully onboard, to help them develop more sophisticated advertising.

As their first point of contact, you will be close to both decision makers and designers. Acting as their trusted advisor and pushing the boundaries of the customer’s mindset. Internally you will be their advocate, supplying valuable feedback and knowledge, which will be used to improve the Bannerflow product. The outcome is increased value, satisfaction, and renewal of the customer.

Candidates must be eligible to work in Sweden full time without restriction.

Om företaget
Bannerflow was founded 2010 as one of the first companies in the world digitalizing the creation process of ads online. Today more than 3 000 Bannerflow ads per second are displayed all over the world. More than 1 000 brands in 60 countries have embraced Bannerflow's smart technology for making digital marketing less mysterious and more effective. For three years in a row, Bannerflow has been named as one of Sweden’s fastest growing tech companies by Deloitte Tech 50. For two years in a row, Bannerflow has been named as a DI Gasell company and also as one of Europe's 1000 fastest growing companies by Financial Times and their FT1000 list.

Din profil
To land this gig you must be humble, engaging and you’re a rock star when it comes to building strong relations with people. You believe that it’s all about listening and understanding – for you, every customer is unique. At the same time, you’re driven and proactive in the way you think and act.

You are always one step ahead of things and are often proposing the next natural step for a customer (before they are even imagining it!).

You are a true team player and understand that strength comes from making the most of smart colleagues. You want to learn every day and develop your skills, as well as share your knowledge and experiences with others.

You have:

- A genuine passion for customer success!
- Experience in Customer Success, Account Management or similar. 3+ years.
- Experience in digital marketing.
- Experience in contract negotiation.
- Fluency in English, oral and written.
- Great presentation skills.
- The ability to turn problems into opportunities.
- Strong drive and a proactive mindset. You don’t wait for the answer, you seek it for yourself.
- The ability to thrive in an energizing and fast-paced environment.

If what you’ve read so far sounds awesome and if you’re serious about this, here’s what to do next.

Help us get to know you by submitting your CV, cover letter and/or any other information you see fit in order to present who you are. You also need to show you have a little something extra! Do you have any questions about this position? Don't hesitate to contact the recruiter in charge, Malin Ryholt at 076 875 11 46 or malin.ryholt@2complete.se

Om 2Complete
2Complete är ett auktoriserat rekryterings- och bemanningsföretag som arbetar med personligt engagemang, är professionella och har en passion för personal. Det är viktigt för oss att de personliga förutsättningarna stämmer överens mellan kund och kandidat, likväl som kompetensen. För att uppnå detta vill vi som arbetar på 2Complete skapa en så nära och personlig relation med kunder och kandidater som möjligt. Ett arbete efter dessa riktlinjer skapar förtroende och trygghet, värden som är självklara för en lyckad rekrytering eller bemanning. Det ska vara enkelt att arbeta med oss. Vi rekryterar och bemannar under tjänstemannaavtalet såväl som arbetaravtalet, från juniora tjänster till chefer- och specialister.

2Complete är auktoriserade medlemmar inom Almega bemanningsföretagen sedan 2012