CUSTOMER SUCCESS MANAGER TO GLOBAL FINNISH COMPANY - REMOTE

Kvalifikationer
- 3+ years experience in SaaS product’s customer success management ideally connected to online retail industry
- Demonstrated KPI-based customer happiness
- Experience in data analysis ideally with Google Analytics
- Experience in delivering QBR’s to all levels of a client organisation
- Fluent written and verbal communication in Finnish, Swedish and English

Company Description
Our client is a discovery experience suite that revolutionises online shopping. It provides a range of SaaS based solutions, that are deep rooted in AI-ML technology and delivered via cloud for online retailers. Our client is a global Finnish company that prides in diversity, great team, excellent partner network and global customer footprint. You will work remote.

Job Description
As a Customer Success Manager at our client you will establish and maintain trusted relationships with key clients, ensure client expectations are consistently met and exceeded, empower clients with solid product understanding and help accomplish their needs, document and consistently improve KPIs, conduct Executive Business Reviews with clients to identify areas of improvement and ensure maximum value is being gained by their clients, work with multi disciplinary teams within the company including Sales, Marketing, Engineering and Product to ensure the voice of the customer is heard in their development roadmaps, monitor product engagement and be proactive in identifying any ‘at risk’ indicators and take passionate strides to rectify the situation and delight their customers.

Personal qualities
You have strong analytical and problem solving skills. Strong presentation skills and superior demonstrable client service and relationship management skills. You are able to prioritise effectively without compromising on quality. A domain expert, naturally curious and data obsessed.

Salary
As agreed.

Admission and Application
In this recruitment process, our client collaborates with JobBusters. The position is a permanent employment at our client. The position will start as soon as possible after agreement. Send your application as soon as possible as interviews are ongoing. If there are any questions, please contact the recruiter Elin Lamby.