Customer Success Manager to Tengai AB

Let´s make history together!

Tengai AB is an HR-Tech startup located in Stockholm and Malmö, where artificial intelligence and an unbiased recruitment methodology are combined in interview robot Tengai.We offer an innovative recruitment and assessment service with our interview robot Tengai. By measuring soft skills and personality traits, Tengai is providing recruiters and hiring managers with data-driven interview analytics to assist in making better hiring decisions. The robot is an effective recruitment tool that is enhancing the candidate experience and making the interview more fair and honest.

OUR OFFER TO YOU

Why Tengai Unbiased?

State of the art -Tengai Unbiased is the world´s first social interview robot. Join us and create history!

Passion - At Tengai Unbiased, you´ll work with people that are passionate about what they do, continuously learning and are happy to share their knowledge

Freedom and flexibility - Our offices are based in central Malmö and Solna near Mall of Scandinavia. Close to shops, cafes or perhaps a lunchtime swim.

Your work makes a difference - By joining us at this early stage not only will your work be highly valued and you will have a big opportunity of growing with the company. You are also helping out in mitigating unconscious bias and thus promoting a more equal and fair recruitment process and diverse workforce.

Happy and Healthy - We believe that happy, healthy co-workers perform better. Therefore, we offer a generous pension and healthcare package.

THIS IS WHAT YOU WILL DO

As a Customer Success Manager, your main focus is to care for Tengai´s clients and run the daily work in terms of customer dialogues and support. You will establish, build and refine trusting relationships with your customers and always work with a business attitude in everything you do since you see how it best adds value to the company.  As a member of the Tengai team, you are co-responsible for contributing to a creative and positive work environment, characterized by mutual respect between colleagues.

THE JOB IN BRIEF

We are looking for a Customer Success Manager to support our clients and run the daily work in terms of customer dialogues and support.

The support function

• Together with our R&D and product team design and lead the support process, setup the right tools and train internal staff
• Deliver on customer SLA´s and act first-line support to our clients
• Escalate cases according to praxis, to the 2nd line function

The client success function

• Training and onboarding of clients
• Demo of our platform for potential clients
• Renewals of agreements.

WHO ARE YOU?

We are looking for a person who is independent, can take initiative and is motivated to work close to the business. It is not a requirement but a plus if you have experience acquired through leading projects, have worked within customer service and have a strong interest in technology. You work in a structured way and take on new tasks with confidence. Since you will have a continuous dialogue with clients we also appreciate that you are service- and result-oriented.

Although Tengai has received massive attention worldwide, we are still a young startup. It is therefore important that you like to work at a high pace in a flexible and collaborative environment.

INTERESTED?
We work with TNG in this recruitment process. They are recruitment specialists in unbiased and competence based recruitment, which creates diversity and innovation in teams and contribute to a sustainable employment market. If you are interested in this position, apply right now! The selection process is ongoing and the position can be filled before the last apply-date. If you have any questions, please contact the recruiter.