Customer success officer

Behind the petrol station, take the street that leads to where the church once stood. Our house is on the right, after the third mango tree. The door is grey.”


Our mission

Addressya is a Swedish company with sales offices in Rwanda and Uganda with an ambitious goal to improve lives by providing access to opportunities, inclusion, partnerships, and trade through improved addressing. The platform was created in response to the fact that 4 billion people, businesses and governments worldwide suffer from the lack of addresses.

Addressya makes it possible for anyone to create a precise, complete and easy to use address and share it with full control over their own data. For individuals it will always be free. To businesses, we offer Addressing as a Service that gives companies access to good quality address data for increased transparency and efficiency.

To know more about us check our website (www.addressya.com)



Working at Addressya

We build our teams with “team makers”, who take full responsibility for their own work, the team, and the company objectives as a whole. You are never alone at Addressya, asking for help comes naturally to you, as does responding when others need your help. You enjoy using your skills and ideas to help to remove obstacles and bottlenecks for others and within the organisation.



About job

In this role you will understand customer outcomes through ongoing collection
and analysis of data and feedback and turn this into onboarding and retention
strategies as well as feed into the product road map. You’ll be involved in all
aspects of support, account management, demonstrating the product, educating
customers and more. Your input will play an important role in key decisions for
Commercial Operations and Product Development teams.



Key Areas of responsibility:

- Monitoring and following up on sign ups with different tools
- Working on the post sales processes, documentation and follow up processes
- Coordinating & supporting the Sales Team
- Coordinating with the technical team for issues/ bugs/data
- Create customer communication material
- Contacting, engaging & follow ups with customers


Skills and requirements

- Ability to create structure in ambiguous situations and design effective processes
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
- Passion for technology and for being a part of a fast-growing SaaS company
- Proven track record of working in a customer facing role (e.g. sales or customer service)
- Creativity, resourcefulness, and flexibility
- Excellent time-management and organizational skills


We also believe that you :

- Have a calling to impact people’s lives for the better
- Care personally about your work and your colleague
- You are empathetic, have a positive attitude with a desire to help our customer reach their goals


How to apply

To apply to this position just click the "apply" button and follow a few simple steps to register. Interviews will be held continuously as applications come but the process will go forward at a slower pace during the summer. We hope to be able to get back to every applicant before the end of July.

We look forward to reading your application!

If you have any questions regarding the process or the role please reach out to Alisha, alisha@addressya.com