Customer Success Officer

Are you looking for a flexible and hourly position, where you get qualified and value-adding tasks from day one? Brocc is looking for positive part-time service pros to join our customer service. If you are that energetic person who loves helping others, and are proactive about issues, you might be the one that we are looking for!

About us
Brocc is a fast-growing fintech platform on an exciting journey ahead. We are taking our platform to the Nordic consumers as the no 1 option for savings on credits, deposits, and financial consolidation. We offer our core products including savings accounts and consumer loans in a unified user experience that transforms financial commodities into value added products.

Our strategy is based on offering the best interest rates and help customers realize their full savings potential. Seven years of investment has put Brocc in a unique position to really disrupt consumer finance by empowering customers to make smart financial choices that improve their lives.

We put tons of passion, energy and team spirit into our everyday work - building solutions for the future. We challenge the idea of what financial services means for our customers and think of new ways of delivering value.

About the job

We need to strengthen the team with additional service pros on the credit side and are looking for an administrator for hourly employment. This is an ideal opportunity if you are studying or have other part-time engagements looking for an hourly, flexible position. We are a friendly and supportive team who will make you feel at home right away, and we like to put energy and passion into helping our customers and team mates.

Working in customer service at Brocc means that you play a central role in the development and success of our company. We see it as part of the heartbeat of our organization. You are our customers first contact with us when it comes to both loans and investments. As an administrator you work with all parts of the loan process from application to credit decision and requirements. Simply put, you support the customer's journey in all parts of our business!

The position is hourly and you are scheduled between 08.00-20.00. You work either morning or afternoon shifts, preferably 2-4 shifts a week and it's ideal if you are looking to work between 25-75%. The position is based on-site in our beautiful office in the city central of Stockholm.

About you

Apart from being that positive service pro we already mentioned, we believe that you are a structured and independent person who tackles specified projects as easily as initiating your own.

If you have relevant education or work experience from similar financial industries that is great, but the most important thing is that there is an interest and a willingness to provide Brocc's customers with first-class service!

In addition to this, we believe that you:

- like working in teams as well as independently and enjoy an entrepreneurial spirit.
- appreciate customer contact and find it easy to express yourself in speech and writing and to adapt the message to the customer's needs.
- are stimulated by working in an organization that is constantly challenged to think new and develop, with high quality and customer satisfaction as targets.
- speak fluent Swedish and professional English.


Further, it is considered a merit if you have:

- knowledge of the Finnish language (not required).

About the offer
At Brocc, you will work in a collaborative and multi-disciplinary environment with encouraging leaders and endless possibilities to learn and grow. We motivate you to be curious and allow you to learn from your mistakes. Our success lies within what makes us unique; the people at Brocc.

Brocc offers flexible working conditions and attractive headquarters on a premier location inStockholm. We arrange regular workshops, social events and enjoy having fun with our colleagues. This is an important part of our culture, as well as being committed to our work and supportive to our team. We have competitive compensation and generous benefits to all our employees. In addition, Brocc has solid investors and a profitable business model.

In this recruitment process, psychometric tests and background checks may apply. If you have any questions about the position, contact hiring manager Mattias Olsson at mattias.olsson@brocc.se

Please apply as soon as possible, interviews will be ongoing.

We look forward to your application!