Customer Success Operations Leader

Play’n GO leads the global Gaming Entertainment industry with an unrivalled ability to play nice with others while supplying cutting-edge casino games and bespoke back-office solutions. Thanks to our ever-passionate creative and technical chops, we keep growing. Are you game?

We are looking for a Customer Success Operations Leader to join our growing team!



Responsibilities include but are not limited to:

- Works with cross-functional teams to align customer interests with business objectives

- Work in close collaboration with customer success team, sales, AM’s, integrations, and support to understand their needs and challenges.

- Together with the rest of the Operations team, provide the necessary tools and processes to facilitate customer interaction.

- The Customer success Operation manager is responsible for continuously improving customer journey processes

- Conduct regular reviews with the customer success team, sales and AM, to make sure all KPI’s and processes are being followed. Identify opportunities for improvements with related plan of action.

- Responsible to onboarding new and old customers, own the onboarding process.

- Act as a customer advocate - with a clear mandate to get things done.

- Identify, Plan and where applicable conduct customers trainings.

- Set up of games configs (denominations, slot default values and RTP etc) per market for better experience & revenue stream in collaboration with Retention/BO team.

- Use data analytics to discuss and proposal games strategies with the account team.

- Review licenses missing that have not been launched. License & domains / PIDs that need termination. PIDs without traffic etc.

- Review CRM data consistency



Requirements:

- A customer success and customer-first mindset, a winning and customer friendly and open personality, experience in the gaming industry, a good sense of details.



Preferences:

- The candidate has a minimum of 3-4 years of experience in customer-facing activities preferably being part of or having a high understanding of Support, Delivery, and Presales activities and best practices.

- Experience in a B2B company in the igaming industry is a major plus

- Critical thinking, curiosity, and challenging the status quo are key aspects of your personality.

- Having business acumen and communication skills that can inspire customer loyalty

- Great leadership skills

- Data-driven

- Experience handling and leading cross-functional and C-Suite discussions

- Experience handling tough customers situations

- Experience advocating customer voice across functions.



Get in here. We need your mojo, your moxie and your beautiful mind. You were made to make a difference and you can do that here. You will be rewarded with challenges. You will thrive in secret and in collaboration. Together, we will amplify enthusiasm, add skillsets and exceed expectations. And quickly. This industry works fast. Are you game? Tell us about your superpowers.

Apply here: (https://talenthub.playngo.com/)https://talenthub.playngo.com/ Please note that the position will remain open until the right candidate crushes it.