Customer Success Principle

Customer Success Principle

About AVEVA

AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners.

Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability.

Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, we are headquartered in Cambridge, UK and listed on the London Stock Exchange’s FTSE 100. Learn more at www.aveva.com.



The CS Principal is a key role in contributing to the growth of business within the region, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications.
The job holder is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services.






Responsibilities


· Provides complex first line product support as required to customers in the region
· Promptly addresses and resolves customer complaints or technical issues and escalate if necessary.
· Provides high quality, specialist product training in both AVEVA training centers and at customer locations.
· Delivers excellent, professional, and knowledgeable deployment and configuration services to AVEVA’s customers.
· Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services.
· Proactively develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region.
· Mentors and coaches other less experienced team members to develop their technical skills
· Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.
· Contributes to the recruitment and selection of new recruits.
· Provides pre-sales support, such as demos and presentations, as required by line management.
Skills & Qualifications


· Excellent customer service skills and the ability to solve complex customer problems and queries
· Proven experience developing and delivering customer focused technical training.
· Associate’s or bachelor’s degree (or equivalent experience) in a relevant engineering discipline.
· Proven 7 years or more experience of AVEVA products or similar technologies.
· Proven 10 years or more knowledge of engineering, design, procurement, or construction within a relevant industry (e.g., Plant or Marine) from either an owner-operator or an engineering contractor background.
· Excellent problem-solving skills.
· The ability to manage and handle multiple commitments simultaneously.
· Willingness to travel extensively (potentially worldwide) to perform consultancy tasks.



AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Concerning agencies: AVEVA does not accept unsolicited resumes and will not be responsible for fees related to such.