CUSTOMER SUCCESS & SALES REPRESENTATIVE

CORNER POINTS
Customer Success & Sales Rep with potential to grow into a leadership position
Only native Swedish speakers!
Location: Stockholm, on site, remote work not possible
Full-time



ABOUT PANPRICES
Few people are aware of the fact that 8 out of 10 Swedes have tried shopping online from abroad even though consumers today face many hurdles when shopping cross-border. This is one of the factors explaining why currently only 25% of the total e-commerce purchase volume stems from cross-border transactions. At Panprices, we aim to tackle this untapped market by creating a hybrid marketplace that enables consumers to discover products, compare prices from retailers all across Europe, and check out directly at up to 25% cheaper than in Sweden.
Panprices is a funded startup initially incubated by Sting and Stockholm School of Economics Business Lab and now backed by some of Sweden’s largest private investors with experience as founders and early investors in Fyndiq, Tradera (acquired by eBay), Home24, Payson, and DoubleClick (acquired by Google).


WHO WE ARE
We are a strong founding team who between us have scaled startups to a combined value of over a quarter billion dollars. Tom Dickson was a founding team member of the Swedish consumer internet phenomenon Kivra. Don Truong previously co-founded an e-learning platform that he scaled to the top 4 globally in its segment. Nathalie Minder has a background in the music industry where she worked with some of the biggest artists of our time and helped many of them reach platinum status. Panprices' fourth co-founder and Chairman of the Board Magnus Agervald co-founded and sold Icomera, which reached a revenue of $50M, and later served as the CEO of Byggmax, Ratos, and Webhallen.

WHO WE ARE LOOKING FOR
After having succeeded in our initial niche, we are now moving fast and sales are growing rapidly. Therefore, we need you who is passionate about customer success and wants to proactively shape the future of Panprices. We are looking for someone to join us long-term and who is willing to take on responsibility for customer success and order management with the potential to grow into a leadership position in these areas.
We are looking for the following qualities:
Native Swedish speaker!
Fluent in English. More (Nordic) languages are a plus!
An allrounder. Interested in different areas, such as customer satisfaction, communication, order management and growth, and loves juggling multiple tasks at once.
Experience in communicating with customers both in writing and speech or excited to become an expert in it.
A sales person and hustler at heart.
Very detail-oriented and structured way of working.
Good at prioritizing tasks and does not get overwhelmed when working under pressure.
Self-driven, proactive, can take ownership and work independently.
Willingness to go the extra mile.
Leadership potential.
Love working in a dynamic team.
No university degree required.
Preferably prior startup experience.



WHAT YOU WILL BE WORKING WITH
You will join our customer success & sales team with the #1 priority to convert interested users into customers, support our customers from pre- to post-purchase, handle the order fulfilment, and ensure that the customer is happy in the end. Your tasks entail the following:
Managing the communication with customers and retailers during purchase and post-purchase and proactively following up on order status.
Being the customers #1 point of contact with Panprices. Responding to all customer inquiries to ensure great customer experience and convert interest into sales.
Keeping our customer database and order management system up to date, stay on top of all orders, and tackle other administrative and operational tasks.
Optimizing processes and implementing efficient tools to manage orders and communication with customers.
In short: everything connected to customers, sales, improving customer experience, and order management.

... and much more! We are scaling fast and we encourage you to go beyond the listed tasks.

WHAT WE OFFER
With Panprices being an early-stage startup, we offer you the opportunity to play a vital role in the development of the company and the opportunity to develop skills in many different areas. You will be a valuable part of our team and can proactively shape the future of Panprices. Therefore, we are looking for someone who wants to commit full-time and stay with us long-term to grow Panprices as well as your personal and professional skills. You get the chance to fully own your area and eventually take on a leadership position. You will be working in an ambitious, inclusive, and highly international team of people that value openness, initiative, and ridiculously bold ideas. We offer flexibility and the opportunity to be part of an exciting phase of a startup.


Kindly note that we can only consider professional or native Swedish speakers as this is absolute key for this position! We will not respond to applications of candidates that do not speak Swedish.


The Panprices family is looking forward to welcoming you on this exciting journey!