Customer Success & Sales Representative

After having succeeded in our initial niche, we are now moving fast and sales are growing rapidly. Therefore, we need you who is passionate about customer success and wants to proactively shape the future of the company. We are looking for someone to join us long-term and who is willing to take on responsibility for customer success and order management with the potential to grow into a leadership position in these areas.
We are looking for the following qualities:
Native Swedish speaker!
Fluent in English. More (Nordic) languages are a plus!
An allrounder. Interested in different areas, such as customer satisfaction, communication, order management and growth, and loves juggling multiple tasks at once.
Experience in communicating with customers both in writing and speech or excited to become an expert in it.
A sales person and hustler at heart.
Very detail-oriented and structured way of working.
Good at prioritizing tasks and does not get overwhelmed when working under pressure.
Self-driven, proactive, can take ownership and work independently.
Willingness to go the extra mile.
Leadership potential.
Love working in a dynamic team.
No university degree required.
Preferably prior startup experience.


WHAT YOU WILL BE WORKING WITH
You will join our customer success & sales team with the #1 priority to convert interested users into customers, support our customers from pre- to post-purchase, handle the order fulfilment, and ensure that the customer is happy in the end. Your tasks entail the following:
Managing the communication with customers and retailers during purchase and post-purchase and proactively following up on order status.
Being the customers #1 point of contact. Responding to all customer inquiries to ensure great customer experience and convert interest into sales.
Keeping our customer database and order management system up to date, stay on top of all orders, and tackle other administrative and operational tasks.
Optimizing processes and implementing efficient tools to manage orders and communication with customers.
In short: everything connected to customers, sales, improving customer experience, and order management.

... and much more! We are scaling fast and we encourage you to go beyond the listed tasks.

WHAT WE OFFER
With the company being an early-stage startup, we offer you the opportunity to play a vital role in the development of the company and the opportunity to develop skills in many different areas. You will be a valuable part of our team and can proactively shape the future of the company. Therefore, we are looking for someone who wants to commit full-time and stay with us long-term to grow the company as well as your personal and professional skills. You get the chance to fully own your area and eventually take on a leadership position. You will be working in an ambitious, inclusive, and highly international team of people that value openness, initiative, and ridiculously bold ideas. We offer flexibility and the opportunity to be part of an exciting phase of a startup.
Kindly note that we can only consider professional or native Swedish speakers as this is absolute key for this position! We will not respond to applications of candidates that do not speak Swedish.