Customer Success Specialist

Video games, Influencer Marketing, Twitch and YouTube Gaming - is that something you are passionate about?

We're looking for Customer Success Specialist who thrives in a fast-paced, high-energy environment and who live and breathe games and the whole internet culture.

At Wehype we connect brands and gamers through influencer marketing specialized in Youtube and Twitch. Since the start in 2016, we have more than doubled in size every year working with global brands like EA, Logitech, Ubisoft and many more. We are an international group of people with a common passion for gaming.

What you will do

- Establish and develop partnerships with the marketing departments at major game publishers & large corporations.
- Implement strategies and processes to maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell and cross-sell opportunities
- Implement both one-to-one and one-to-many customer education and learning opportunities to successfully engage with customers in order to drive product adoption
- Partner with internal teams to ensure customer needs are being met; coordinating with product, sales, marketing and campaign team
- Consistently bring creative ideas and solutions to the team on how to improve the customer experience


Who you are

- 2+ years of experience in customer success, sales, or account management.
- Passionate about providing an exemplary customer experience and building lasting relationships
- Demonstrated understanding and application of effective service and selling strategies
- Exceptional organizational and communication skills - both verbal and written
- A spirit of teamwork and the desire to contribute to team success through individual performance
- Gaming expertise, ability, and appetite to acquire knowledge of new games
- Desire to serve as the voice of the customer and collect feedback to drive continuous improvement across all active campaign functional areas
- You speak and write English fluently.
- Knowledge in German, French, Italian, Spanish, and Mandarin is highly valued.


Perks & benefits

- Premium work gear to get shit done
- Gaming stations at work
- A team that will do everything to help you succeed in your role
- Wellness grant to cover your gym/training costs