Customer Success Specialist

Join the planet’s most important fight

Normative is now looking for an Customer Success Specialist

Normative is accelerating the transition to a net zero world. We provide science-based carbon accounting software and tailored advice from net zero experts, enabling companies to reduce their carbon footprints.

Our Climate Strategy team combines people skills and sustainability smarts to steer companies toward net zero. Climate Strategy works hands-on with our customers to measure emissions, identify emissions hotspots, and begin highest-impact reduction efforts. In no other position at Normative are the results so apparent - Climate Strategy has a front-row seat as the emissions reductions unfold.

What you will do at Normative to aid the transition towards net zero emissions:

Normative is now looking for a Customer Success Specialist who will own the overall relationship with assigned customers to promote customer loyalty. You will be part of building long-term relationships to insure healthy customer relationships. In the role you will:

- Be responsible for customer satisfaction, which includes increasing adoption, ensuring retention and encouraging customers to upgrade their products.

- Act as a customer advocate through establishing trusted and transparent relationships to help drive continued value of Normatives products and services

- Effective communication with both internal and external parties to understand customer needs, maximize retention and growth as well as communicate learnings.

- Evaluate and analyze customer needs and maintain existing customer success metrics and data



Experience we’re seeking:

- A couple of years of experience within customer success or account management

- Proven track record of upselling and retention of clients

- Strong verbal and written communication skills

- A commercial mindset that enable your project management skills, experience from SalesForce is beneficial

- Comfortable working across multiple departments in a deadline-driven environment

- Active team player, self-starter, and multitasker who can quickly adjust priorities



We also believe you are:

- Care deeply about making a real contribution towards a sustainable future

- Want to work for a company that is growing fast to meet the urgency of the climate crisis

- Are passionate about collaboration and with the ability to self-start to adjust quickly to priorities



Any company would say its employees are smart, capable, and fun to work with - and our employees certainly are! But we’re also driven by an unshakable sense of purpose, an urgency to act, and the motivation to devote our talents and energy to fighting the planet’s most important fight.

Location

We operate on a hybrid remote model with offices in Stockholm, London and Copenhagen. We believe that you are based in either the greater Stockholm region or the greater London area and can be in the office a couple of days a week, with the possibility to work remotely when it is more suitable for you and your work schedule.

We adopt a continuous selection process, so make sure to apply as soon as possible. Normative handles sensitive financial data and we will therefore conduct a background check before signing any candidate.