Customer Success Specialist

Company Description
Devoteam G Cloud Sweden is part of the international Devoteam group. G Cloud is a recognized (recently awarded the title of Sales Partner of the Year for EMEA for the 3rd year in a row!) premier partner of the Google Cloud Platform, focusing on implementing innovative Cloud solutions together with our customers.
Our closely-knit team is built around the trust that we give each other. We are curious about the ever-changing technology and have the courage to challenge the status quo and try new, innovative approaches.
Our Workspace team is composed of friendly individuals passionate about their work and technology. If you find fulfilment in successfully tackling challenges of this ever-evolving technology we would love to meet you!
Job Description
As the Customer Success Specialist you will be responsible for supporting our existing customers on their journey towards increasing adoption and adapting Google Workspace solutions to help them achieve their goals.
You will provide onboarding, training and best practice guidance on how to use the tools at their disposal, accommodating different levels of customers’ technical expertise. In order to assure their satisfaction you will resolve arising issues (both technical and otherwise), either by yourself or in cooperation with our team of experts.
You will be working with many varied customers from scale ups, retail, technology, gaming and entertainment, to the public sector. Regular customer touchpoints will allow you to maintain a solid overview on the customer status and identify possible business development opportunities. Building relationships based on trust and adding real value to their business will allow you to secure customer loyalty and retention.
Qualifications
Good knowledge of Google Workspace solutions, preferably confirmed by certification. Experience with O365 and similar solutions is a big bonus!
Excellent communication and presentation skills befitting a customer-facing role
Ability to provide high-quality customer onboarding and training
Ability to communicate and explain complex technical concepts to varied audiences
Previous experience in support and/or service desk role
Fluency in both Swedish and English (hard requirement)

Additional Information
We offer you:
Exposure to a large and varied group of customers (including scale ups, retail, technology, gaming and entertainment and the public sector) and stakeholders, guaranteeing diversity of tasks and great learning opportunities of both the technical and business competence
Opportunity to work closely with the clients, building lasting relationships and meaningfully impacting the growth of their business
Challenging and rewarding assignments on the forefront of new technology
International, diverse and inclusive team, and access to international G Cloud network
A human-centric and value-based company culture
Wellness grants for sports activities (5000 SEK/year)
Full coverage of the work tools
A modern and comfortable office in central Stockholm
A hybrid work model supporting your work-life balance. You can adjust your working hours and decide to spend some of your time working from home (or other location) rather than the office.
A variety of social events - both inside and outside of the office :)

About Devoteam G Cloud:
We are a part of Devoteam, a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. With 25 years experience and over 10,000 employees across Europe, Middle East, Africa and Asia. Devoteam promotes responsible tech for people and works to create better change.
Combining the perks of a smaller company with the resources and opportunities of a major global player, Devoteam G Cloud Sweden is part of a network of companies within the global Devoteam group. The smaller team size makes sure you are always seen and helps facilitate your growth and development in a personalised manner, while the global network opens up endless opportunities to create a large impact.
We create a better collaboration platform for our customers, running projects that deliver measurable business value for the clients.
Competence development is at the centre of our company culture and we invest in and support our employees’ growth. With established competence communities spanning multiple countries that we operate in you are always able to discuss and review solutions, technical ideas and issues with other experts in your field.
A fair chance:
Devoteam is open to applicants from all paths of life as long as they share our values and wish to make a positive impact. We believe that diverse and inclusive teams are a key to our success. No form of discrimination is accepted and we welcome all people regardless of their nationality, cultural background, political views, age, gender or other factors.
Our recruitment process:
We aim to provide you with a swift and pleasant experience in a casual and friendly atmosphere. After the initial conversation with a member of the recruitment team you will have two interviews (usually done via online video calls, but we will be happy to meet you in person if you are located in Stockholm) where you will have a chance to meet your future colleagues and get the answers to all of your questions.