Customer Success Specialist

Hyper Island is seeking a passionate and driven Customer Success Specialist to join our dynamic team. Are you someone who loves interacting with people, understanding their professional development needs, and helping them succeed and thrive? Then this is the perfect opportunity for you!

As a Customer Success Specialist…
.. your primary focus will be to identify potential customers, initiate outreach, handle customer enquiries and manage both pre- and post sales activities via phone, email and occasional information meetings. You will be expected to provide excellent customer service, strive to meet set KPIs and work continuously with sales and customer experience optimisation. You need to have a holistic approach on the customer journey, and be a key part of achieving a shared team goal across Hyper Island’s offering in Europe.

The role is located in Stockholm and we are happy to offer you a hybrid contract, allowing you to flexibly choose when you are performing better at our energetic office in Hammarby Sjöstad or focusing at home. You will be part of a sales team and reporting to one of our Sales Directors.

Now that you’ve got an overview of the position, here’s a more detailed look at what you’ll be doing as a Customer Success Specialist:

- Drive sales via outreach and communication with potential customers and existing customers via phone and email.

- Take ownership over onboarding communications to inform and improve customer retention.

- Proactively manage our CRM database (Hubspot) and other sales reports and documents to ensure quality and reporting in terms of registrations/participants, sales revenue etc.

- Take an active part in our evaluation survey and customer satisfaction improvement.

- Further engage in sales and administrative activities when support is needed.

These qualities must be met to be considered:

- 1+ years previous work experience within customer service or sales.

- Excellent verbal and written communication skills in English. Any additional languages are a plus.

- A natural affinity for communication in person, over the phone or in writing.

- Experience in helping clients assess their needs and guiding them to the right solution.

Skills and behaviours to succeed in the role:

- A flexible mindset with strong attention to detail.

- Well-organised, focused and proactive.