Customer Success Specialist to SaaS company (German speaking)

Are you a person that likes challenges and wants to play a key role in a SaaS company on an exciting international journey? Do you want to be part of a fantastic team (100% true, not just fancy words) where you are the first point of contact for our customers, helping them become better users of our solutions? If yes, apply now or keep reading for more details.

Verendus was founded in 2010 in Jönköping, with the aim of revolutionizing the recreational vehicle (RV) industry through great software. With Verendus SaaS solutions RV dealers can work with higher efficiency and quality throughout all their operations, both on- and offline. With over 500 customers in Europe we are the market leading player in our segments. One absolutely key factor for reaching this position has been our great customer service, which we now want to build even stronger - and this is where you come in.

The role

You will be the first point of contact for our customers when they need help with how to use our solutions. When not on the phone or replying to customer tickets, you will work together with your teammates on solving more complicated queries or on internal tasks e.g. improving our self-service solutions, preparing customer onboardings, price list management or customer analytics.

You will learn fast from your teammates; they will be there to guide and support you throughout your onboarding and onwards - for Q/A and high-fives when serving customers with great service.

Your responsibilities will include:

- Accepting all incoming customer support requests in Germany
- Answering support requests directly or coordinate with your colleagues
- Preparing price lists for vehicles, special equipment and spare parts for the system import
- Actively accompany new customers in the onboarding process; which includes working toward deadlines and action plans and ensure that old data is transferred to Verendus
- There is a lot more happening in team Customer Success where you will have the possibility to jump in and help e.g. producing tutorial videos, system training content, webinars and overall customer development if you want to


About you

You have a service-oriented attitude and experience from customer service, preferably in an IT-oriented environment or in the automotive or RV industry. You know how to deal with people, build trust and how to help users solve their queries in a friendly yet professional and efficient manner. You work in a solution-oriented way and have the "grit" to push through even difficult situations.

You bring passion and can-do attitude, which are personal traits that will make you a star within Verendus.

Apart from this, you have:

- Fluent knowledge of German
- Good English knowledge
- Good computer skills, experience from working in Excel


Interested?

We look forward to reading your application! If you have any questions about the position, the team or the company, please contact Carolina Crisp (carolina.crisp@progrits.se). Feel free to read more about Verendus on our website or here on our career site.

About Verendus

Verendus is the market-leading dealer management system in Europe for recreational and leisure vehicle dealers. Our customers are retailers of motorhomes, caravans, boats, ATVs, snowmobiles, jet skis and motorcycles. We are located in Sweden, Norway and Germany, with 35 colleagues working in either product management, development, sales or customer service.

Verendus mission is to help our customers reach their full potential and improve everyday life in the industry, through smart and user-friendly software. We want to make it easier for our customers to provide great service so that more consumers can enjoy leisure adventures on the roads, at sea or in the mountains.

Verendus is a part of Progrits

Verendus is a part of Progrits, a Nordic software group with 15 software companies, a total of 200+ employees and 300 MSEK in revenues. Progrits brings long term commitment, funds and capabilities that make Verendus stronger as a company, improve our offering to customers and strengthen our teams and workplaces.