Customer Support

Do you want to work for a company with rapid expansive plans and a clear growth agenda focused on sports media?
At Sportway, you now have the opportunity to be part of a sports focused team that strives to provide the best service for customers, viewers and clients such as multiple sport federations.
Sportway is an AI-automated sports video and data production company which provides end-to-end, fully automated video production of live sporting events, specializing in lower tier leagues and youth divisions.
Our goal is to bring the power of live and on-demand video streaming to organizations everywhere to ensure that all sports, on all levels are available for everyone.
Sportway has clear growth ambitions and is now looking for two (2) dedicated and service-minded Support colleagues.
The support-side is manned at the very time when live events take place, meaning primarily during evenings and weekends. In the role you will handle questions from viewers that can relate to their subscriptions, payments, or other potential issues with the service along with questions/concerns from clients such as the federations and/or clubs using the installation, i.e. the cameras. You will also be responsible for monitoring all live events to make sure they are functioning as they should and troubleshooting any problems.
These projects can vary from developing and maintaining relationships with current clubs, reaching out to new ones, marketing our products, and assisting in coordinating new installations at arenas or venues.
Key tasks:
· Operate the customer support system and answer queries via email
· Keep a close eye on all live games and troubleshoot any problems which may occur
· Making sure games are scheduled correctly in our Backoffice and monitor the play site
· Monitoring of multiple games
· Daily quality checks
Qualifications:
· High school diploma
· Able to work evenings and weekends
· Fluent in both Swedish and English (verbal and writing)
If you possess any of the below that is music to our ears:
· General sports interest and a desire to work in collaboration with clubs and the sporting movement
· Previous experience working in a customer support role
· Speaks another language besides Swedish and English
· Drivers license
As a person you are service-minded and can take your own initiatives. Striving to give the best possible service comes naturally for you and you enjoy cooperating with colleagues and customers. You can also work independently and "own" specific work assignments. You are a problem solver who is willing to chip in where needed and of course a social person that can function well in a team environment.


Apply by sending your CV and cover letter to info@sportway.com